Associate Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

DUTIES AND RESPONSIBILITIES

In this role, you will:

• Bring product concepts through the defined Product Development Lifecycle, understand the need and identify available options to meet that need, and gather information so that each concept can be prioritised appropriately.

• Work on multiple simple projects and programs, with a focus on analysis of business and user needs, and documentation of requirements with reference to technical specifications. 

• Collaborate with Agile development teams in multiple regions, and colleagues in other business areas across the world, answering any questions arising during development.

• Show empathy for our internal and external customers, and work to solve the problems they face.

• Maintain knowledge in company platforms and learn to create alternative solutions. This includes product enhancement analysis and design, validating solutions with stakeholders.

• Conduct investigation into simple to medium problems, support issue/problem resolution, implementation, notification, and post-implementation support to minimise stakeholder impact. 

• Support go to market and training activities, communicate product capabilities to stakeholders in product, marketing, customer operations and sales.

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to decide appropriate action. Builds productive internal/external working relationships.

• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

• Problem Solving - Excellent problem solving and critical thinking skills, and able to break down complex problems into manageable components.

• Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment.

• Facilitation and Negotiation - Demonstrates the ability to stay on task and attain results, maintain scope, and negotiate between differing goals to arrive at consensus within timeframes given.

• Bachelor's Degree in Information Technology, Business, or related field, or comparable training and experience.

• 1-3 years relevant experience in technology or software environment in an Analyst role. Payments industry experience is a plus but not required.

• Desirable but not essential: 

  • Scrum Product Owner certification

  • Business Analyst certification (e.g. CCBA, CBAP, BCS, International Diploma in Business Analysis)

  • Experience in document preparation, financial services or software development environment, solutions design, programming language fundamentals, and understanding of data structuring.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].