Associate Product Manager, SMS

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As an Associate Product Manager specializing in SMS products, you will play a pivotal role in shaping the future of our digital messaging solutions. You will collaborate closely with cross-functional teams to drive product development, manage the product lifecycle, and enhance user experience. This role offers a unique opportunity to influence product strategy, innovate new features, and optimize performance in a fast-paced environment.

Key Responsibilities:

• Work closely with senior product managers to define product strategy and roadmap for SMS products.

• Conduct market research, analyze industry trends, and identify opportunities for product innovation and differentiation.

• Collaborate with engineering, design, and marketing teams to translate product requirements into actionable plans.

• Drive the development and launch of new features and enhancements, ensuring alignment with business goals and user needs.

• Monitor product performance, gather feedback from users, and iterate on features to improve usability and functionality.

• Support sales and customer success teams with product knowledge, training, and documentation.

• Collaborate with internal stakeholders (e.g., procurement, legal, finance) to ensure vendor contracts align with company policies and regulatory requirements.

• Work closely with customers to understand their needs and evaluate how those needs fit into the product roadmap.

• Identify and evaluate potential vendors based on criteria such as cost, quality, reliability, and capability to meet our business requirements.

• Manage vendor relationships, including resolving conflicts, addressing concerns, and fostering productive partnerships.

Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.

• 2+ years of experience in product management, preferably with a focus on software products or SMS solutions.

• Strong analytical skills with the ability to gather and interpret data to make informed product decisions.

• Excellent communication skills with the ability to articulate product vision and strategy to diverse stakeholders.

• Proven ability to manage multiple projects and prioritize tasks effectively in a dynamic environment.

• Familiarity with Agile methodologies and product lifecycle management.

Preferred Qualifications:

• Experience working with SMS APIs or messaging platforms.

• Knowledge of SMS compliance regulations and best practices.

• Experience in A/B testing and data-driven decision-making.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$85,200.00 - $158,200.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.