Job Description (JD) – SA/APM Resource
Division: CSC_COE
Role Level: SA / APM (Senior Analyst / Associate Process Manager)
Reporting To: Program Lead / COE Head
Role Purpose
The SA/APM resource will support the CSC_COE division in driving program governance, KPI tracking, reporting, and operational excellence initiatives across strategic programs. The role will ensure timely monitoring of program-level metrics, enable data-driven decision-making, and coordinate with cross-functional stakeholders for effective execution and reporting.
Key Responsibilities
Program KPI Governance & Tracking
• Define, monitor, and maintain program-level KPIs and dashboards.
• Track delivery, operational, financial, and quality metrics across programs.
• Ensure data accuracy, consistency, and timely reporting.
• Highlight risks, deviations, and improvement opportunities through periodic reviews.
Reporting & Analytics
• Prepare weekly/monthly governance reports and executive summaries.
• Build and main
Skills Required
- Experience in program management and KPI governance
- Ability to prepare reports and perform analysis
- Strong communication skills for stakeholder coordination
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
