👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Experience: 9+years
- Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Strong understanding of ServiceNow platform architecture and best practices
- Experience in implementing and supporting ITSM and ITOM solutions
- Experience in CMDB management and Service Mapping implementation
- Experience in other ServiceNow modules such as SPM, GRC, or HRSD
- ITIL knowledge is preferred
- ServiceNow certification in any module is preferred
- Ability to understand business requirements and translate them into technical solutions
- Experience in developing technical solutions and performing integration testing
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work effectively in a global delivery environment
RESPONSIBILITIES:
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITSM and ITOM modules
- Design, develop, and implement ServiceNow integrations with enterprise applications
- Understand business needs and align them with standardized processes and solution design
- Prepare technical specifications and implementation documents
- Develop and implement technical solutions on the ServiceNow platform
- Configure and customize ServiceNow applications based on business requirements
- Support CMDB implementation, maintenance, and optimization activities
- Implement and support Service Mapping solutions
- Perform component integration testing and ensure quality delivery
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Skills Required
- 9+ years of professional experience
- Strong experience with ServiceNow ITSM, ITOM, CMDB, Service Mapping, and integrations
- Hands-on experience designing and implementing ServiceNow integrations
- Strong understanding of ServiceNow platform architecture and best practices
- Experience implementing and supporting ITSM and ITOM solutions
- Experience managing CMDB and implementing Service Mapping
- Experience with ServiceNow SPM, GRC, or HRSD modules
- Ability to translate business requirements into technical solutions
- Experience developing technical solutions and performing integration testing
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work effectively in a global delivery environment
- Bachelor's or master's degree in computer science, information technology, or a related field
- ITIL knowledge
- ServiceNow certification in any module
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
