Associate, Platform Growth and Operations

Reposted Yesterday
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Hiring Remotely in Hong Kong SAR
Remote
Junior
Logistics • Software • Transportation
The Role
Support business growth by optimizing marketplace efficiency, analyzing data for insights, and collaborating with cross-functional teams.
Summary Generated by Built In
The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a Platform Operations Associate who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

  • Optimize Supply-Demand Balance: Use driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps.
  • Data-Driven Decision Making: Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns.
  • Develop Localized Strategies: Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability.
  • Collaborate and Support Initiatives: Partner with cross-functional teams, provide market feedback for product enhancements and support regional/global projects like market expansions and peak season planning.

What you will need:

  • Over 2 years experience in operations, analytics, or growth roles in a tech start-up/ platform company preferred. 
  • Fresh graduates with relevant internships/projects may apply. 
  • Proficiency in data analysis and translating insights into action.  
  • Project management expertise with ability to juggle stakeholders (market teams and different functional teams).  
  • Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers).
  • Entrepreneurial spirit with a bias for experimentation and rapid iteration.  
  • Strong communicator, fluent in English (written/spoken)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Skills Required

  • Over 2 years experience in operations, analytics, or growth roles in a tech start-up/platform company
  • Proficiency in data analysis and translating insights into action
  • Project management expertise
  • Good understanding of marketplace dynamics
  • Strong communicator, fluent in English (written/spoken)

Lalamove Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.

  • Strong & Reliable Incentives Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
  • Healthcare Strength Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
  • Leave & Time Off Breadth Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.

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The Company
HQ: Kowloon Tong,
4,387 Employees
Year Founded: 2013

What We Do

Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.

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