We are looking for a highly organized, detail-oriented, and process-driven PMO Senior Associate to support our enablement team. In this role, you will be the core coordinator ensuring internal operational alignment, standardizing cross-market workflows, and maintaining a single source of truth. You will track day-to-day project milestones across all markets, identify operational bottlenecks early, and ensure headquarters’ guidelines are executed flawlessly.
What you'll do
- Market Tracking & Single Source of Truth :
- Serve as the primary operational anchor for regional markets. Maintain centralized tracking dashboards, project logs, and routine reporting cadences to eliminate information silos.
- Drive cross-market dashboard alignment by unifying reporting metrics, tracking templates, and data definitions across all internal stakeholders.
- Cascade execution guidelines, configuration requirements, and standards to Market PICs, ensuring 100% operational consistency across regions.
- Project Delivery & Risk Monitoring :
- Track end-to-end execution of multi-market operational initiatives. Monitor daily/weekly progress against project milestones and key deliverables across all markets.
- Proactively flag execution delays, data discrepancies, or operational bottlenecks to senior stakeholders early, helping coordinate solutions to keep projects on schedule.
- Process Standardization & SOP Rollout :
- Assist in developing, updating, and enforcing scalable SOPs, documentation, and PMO playbooks to streamline daily workflows for internal members.
- Audit regional compliance against enablement SOPs to ensure all internal teammates strictly adhere to operational and configuration standards.
Key Responsibilities:
What you'll need
- Experience & Operational Capability :
- Bachelor’s degree or above.
- 3+ years of experience in Operations, PMO, Project Coordination, or Process Management (Experience in O2O, On-Demand Delivery, Logistics, Freight, or Multi-Sided Platforms is a strong plus).
- Proven experience coordinating with multi-regional, multi-market, or cross-functional stakeholders.
- Data & Organization Competency :
- Strong business analytical skills with a knack for numbers and operational metrics—able to track and compare data systematically across 19 markets.
- Proficient in Excel and PowerPoint for dashboarding and reporting. Basic SQL or BI tool knowledge is a plus.
- Core Mindset & Soft Skills :
- Meticulous & Highly Organized: Exceptional attention to detail with an obsession for clean documentation, structured tracking, and clear deadlines.
- Proactive & Assertive Communication: Clear, polite, yet persistent communication style to follow up with various stakeholders to deliver on time.
- Logical & Resilient: Strong logical thinking under fast-paced operational environments, with a problem-solving mindset.
Requirements & Qualifications:
Skills Required
- Bachelor's degree or above
- 3+ years of experience in Operations, PMO, Project Coordination, or Process Management
- Experience coordinating with multi-regional, multi-market, or cross-functional stakeholders
- Strong business analytical skills and ability to track and compare operational metrics across markets
- Proficiency in Excel and PowerPoint for dashboarding and reporting
- Experience in O2O, on-demand delivery, logistics, freight, or multi-sided platforms
- Basic SQL or business intelligence tool knowledge
- Meticulous organization, attention to detail, and structured documentation skills
- Proactive, assertive, and persistent stakeholder communication skills
- Logical thinking and problem-solving skills in fast-paced operational environments
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
Lalamove Insights
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
