Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.
Responsibilities:- Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
- Coordinate customer’s queries with the relevant departments for dispute resolution
- Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
- Allocate payments and reconciliation of accounts.
- Own portfolio of low and medium complexity accounts
- Contribute to accurate customer master data
- Follow assigned collections strategy
- Ensure contacts and customer responses are tracked in the system as specified in the SOP
- Report current statistics and flag any potential bad debt risks to Credit Manager
- Refer and escalate unresolved issues to Credit Manager for further action
- Monitor and flag customers approaching or exceeding their credit limits
- Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
- Ensure compliance with collections policies and procedures
- Perform quality checks
- Implement process improvements
- Prepare updates on results on request
- Lead daily meetings on request
- Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
Location: Kuala Lumpur, Malaysia
Requirements:- Fresh Grad. or a year of experience in an international environment, preferably - - Collections, Cash Application or Customer Service department
- Proven record of process improvements will be an asset
- Excel skills on intermediate level
- Fluent English (written and spoken), Fluent Mandarin (written and spoken) and Fluent Cantonese (Spoken)
- Excellent verbal and written communication skills
You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account , Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
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Skills Required
- Fresh Grad or a year of experience in an international environment, preferably in Collections, Cash Application or Customer Service
- Proven record of process improvements
- Excel skills on intermediate level
- Fluent English, Fluent Mandarin, and Fluent Cantonese
- Excellent verbal and written communication skills
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
