At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Overview:
As an Order Processor with SolarWinds you will be part of a global team processing a high volume of orders, across a broad range of products. You will work closely with customers & internal departments to resolve order issues. You will be an expert at navigating billing & provisioning systems, with accuracy and efficiency. You will thrive in a fast-paced environment, working independently and as a team member.
Primary Responsibilities:
• Process high volume of orders of increasing range and complexity, with accuracy and efficiency
• Understand and adhere to departmental policies and procedures
• Develop and maintain a knowledge of Solarwinds product range, and of how products are provisioned and invoiced
• Meet defined metrics for accuracy and productivity
• Provide consistently exceptional customer service, and recognize when to escalate issues to senior team members
• Help with additional projects and tasks related to Global Revenue Operations as they arise.
Basic Qualifications:
• Strong organizational skills, ability to prioritize tasks and manage workload to complete job duties on time
• A high degree of attention to detail, the ability to manage all tasks with maximum accuracy
• Excellent customer service skills, including the ability to respond clearly and calmly in stressful situations in both verbal and written communication
• Proficiency in Microsoft Office, Salesforce, NetSuite, and/or other CRM applications
• Flexibility in work schedule when required
Preferred Qualifications:
• 1-2 years of demonstrated experience in sales support, sales operations, data entry or order management
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Top Skills
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
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