Associate - Operations

Reposted Yesterday
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Dhaka, BGD
Hybrid
Entry level
Software • Conversational AI • Generative AI
The Role
The role involves reviewing work trackers, retrieving documentation, renaming and uploading files, and updating internal systems. Candidates must adapt to changing work hours, primarily during the night shift.
Summary Generated by Built In

About Quantanite:
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision.

 

About the Role:
We are hiring Fresh Graduates who are fluent in English and have basic proficiency in MS Office, Google Suite, and Internet research. Candidates must be able to work during night shift with changes in work hours and work days. Please check the details below for full details:

Working Hours: 08:00 AM to 05:00 PM
                            10:00 AM to 7:00 PM 

                            02:00 PM to 11:00 PM 

                            07:00 PM to 04:00 AM 


Working Days:
Monday to Friday (Subject to change from time to time)

Work Mode: Hybrid

What you'll do?

  • Review internal work trackers to identify and prioritize daily assignments and pending tasks.
  • Navigate company websites to locate and retrieve specific required documentation.
  • Download and rename files in strict accordance with established company naming conventions.
  • Upload documents to designated portals, ensuring files are placed in correct sections and verifying successful completion.
  • Update internal tracking systems to mark tasks as complete once all uploads are verified.

Who can apply?

  • Fresh graduate in any academic discipline.
  • Computer literacy, basic knowledge on Google Sheets or MS Excel.
  • Disciplined and organized, Good attention to details, Quick learner, Positive attitude.
  • Excellent in speaking and writing ability.
  • Must be able to work during night shift
  • The candidate must be able to adapt with major changes in work hours and minor changes in work days. Sometimes work during weekends will be there (subject to overtime payment).

What You'll Get:

  • Competitive salary
  • Monthly Allowances (Transportation, Food, and Night Shift Allowance)
  • Overtime compensation
  • Two annual festival bonuses (after one year of continuous service)
  • Clear career progression pathways
  • Monthly and annual rewards and recognition programs
  • Paid annual leave and additional paid leave days

 

Career Growth & Development:
At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.

 

Ready to Start Your Career with Us?
If you're looking for a career with purpose, potential, and professional growth, apply today! We look forward to welcoming you to our team at Quantanite.

Interested candidates are requested to apply soon.

Skills Required

  • Fluency in English
  • Basic proficiency in MS Office
  • Basic knowledge on Google Sheets or MS Excel
  • Excellent speaking and writing ability
  • Computer literacy
  • Ability to work during night shift
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The Company
HQ: London
2,135 Employees
Year Founded: 2014

What We Do

We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.

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