Associate Operations Lead

Associate Operations Lead 

The Big Picture 

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry. 

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion. 

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry. 

Responsibilities:  

• Lead a group of operations engineers responsible for 24x7 monitoring of Sysco global infrastructure and applications. 

• Act as an escalation point for L2 engineers.  

• Manage individual and shift performance to consistently meet performance standards 

• Driving continuous improvement initiatives and adherence to SLA. 

• Work with stakeholders to introduce new initiatives.  

• Manage the training, development, and retention of team members. 

• Influence and improve upon existing processes through innovation and operational changes 

• Provide information and tactical recommendations to leadership during incidents. 

• Conduct regular 1:1 briefing with direct reports and assign responsibilities and focus on their performance improvements and career developments. 

• Desire to learn and develop all necessary technical skills. 

• Contribute to improving operational maturity, documentation, and processes.  

• Share knowledge across cross functional teams.  

Requirements:  

• A Bachelor’s Degree in Information Technology or equivalent. 

• 1-2 Years of experience as an Associate Lead or similar background. 

• Willing to work in a 24x7x365 environment covering multiple time zones. 

• Excellent ability to learn and articulate software-related and technical concepts. 

• Solid hands-on experience in ITSM standards, ITIL certification will be an added advantage. 

• Solid hands-on experience on MDM tools, Vulnerability management tools 

• Exposure to support in cloud platforms such as AWS, Azure, GCP. 

• Sound knowledge and experience in Windows server / UNIX platforms.  

• Sound knowledge and experience in computer networks including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing. 

• A dynamic personality with a good balance of technical abilities and strong communication skills (English) and teamwork.  

• Experience in the areas of technical support/systems administration will be a key advantage. 

• Experience in working with monitoring platforms like Datadog, AWS CloudWatch, Azure Monitor. 

• Experience with automation tools or scripting. 

• Agile methodology practices will be an added advantage.