Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
As an Associate Manager in Solutions Engineering, you'll lead a team responsible for helping merchants successfully integrate Razorpay's payment solutions. Your role is to ensure smooth integrations, resolve technical issues quickly, improve team performance, and collaborate across Product, Engineering, Sales, and Customer Success.
Key ResponsibilitiesTeam Leadership- Lead and mentor a team of around 15 integration engineers and team leads.
- Conduct regular 1:1s, set goals, and support career development.
- Drive a culture of ownership, accountability, and continuous improvement.
- Monitor and improve key metrics such as:
- SLA compliance
- Mean Time to Integration (MTTI)
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Escalation rates
- Manage critical merchant escalations and incident response.
- Ensure high operational standards with minimal SLA breaches.
- Own end-to-end merchant integrations from solution design to go-live.
- Troubleshoot API, webhook, SDK, and payment integration issues.
- Create documentation, SOPs, and runbooks to improve efficiency and reduce recurring issues.
- Work closely with Product, Engineering, Sales, and Customer Success teams.
- Translate technical issues into business impact.
- Identify recurring problems and recommend product improvements.
- Drive adoption of automation and AI tools to improve productivity.
- 5–6 years of experience in Solutions Engineering, Integration Engineering, or Technical Account Management.
- Experience leading technical teams or serving as a technical lead.
- Strong understanding of:
- REST APIs
- JSON
- Webhooks
- SDK integrations
- Payment or fintech experience is a plus.
- Experience tracking and improving operational metrics.
- Strong communication and stakeholder management skills.
- Familiarity with tools such as Postman, Jira, Freshdesk, DevRev, or similar platforms.
- Team performance metrics (MTTI, SLA) are stable and meeting targets.
- Every team member has a clear development plan.
- At least one process improvement has been implemented to reduce manual effort or escalations.
- Strong working relationships established with Product, Sales, and Engineering teams.
- Strong technical troubleshooting skills.
- Excellent people management and coaching abilities.
- Data-driven decision making.
- Ownership mindset with a focus on solving root causes.
- Ability to balance technical depth with business impact.
Skills Required
- 5-6 years of experience in Solutions Engineering, Integration Engineering, or Technical Account Management
- Experience leading technical teams or serving as a technical lead
- Strong understanding of REST APIs
- Strong understanding of JSON
- Experience with Webhooks
- Experience with SDK integrations
- Experience tracking and improving operational metrics (SLA, MTTI, CSAT, CES)
- Strong technical troubleshooting skills
- Strong communication and stakeholder management skills
- Experience creating documentation, SOPs, and runbooks
- Familiarity with Postman, Jira, Freshdesk, DevRev or similar platforms
- Payment or fintech experience
- People management and coaching abilities
- Data-driven decision making
Razorpay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Razorpay and has not been reviewed or approved by Razorpay.
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Inclusive Benefits Coverage — Health coverage extends to LGBTQIA+ and live‑in partners and has added gender‑affirmation and infertility care; feedback suggests this breadth is valued. Recent expansions also include siblings and adopted or third children, with co‑pays removed for immediate family.
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Parental & Family Support — Policies highlight generous maternity and paternity leave alongside bereavement and sabbatical options; feedback suggests these supports are meaningful for families. A Family Assurance policy provides financial protection and accelerates ESOP vesting in worst‑case events.
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Equity Value & Accessibility — Equity programs include broad‑based ESOP grants and a track record of buybacks creating real liquidity; feedback suggests this strengthens perceived total compensation. Company‑wide allocations signal accessibility beyond senior cohorts.
Razorpay Insights
What We Do
Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
