The software company powering the path to the world’s new medicines.
The Role
The Practice Manager leads a services team focused on implementing and supporting RTSM studies, ensuring customer and employee success, and driving operational excellence.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva Systems is looking for a Practice Manager to join our Randomization & Trial Supply Management (RTSM) team. As an RTSM Practice Manager, you will lead a professional services team focused on customer success in implementation and support of RTSM studies.
What You'll Do
- Ensure customer and employee success
- Manage a diverse team of project managers and managed services consultants
- Build and manage people for their personal and professional development
- Establish and ensure adherence to RTSM Processes
- Collaborate with other RTSM teams to ensure alignment and delivery expectations
- Establish best practices and processes
Requirements
- Four-year degree or equivalent experience
- Must have RTSM experience
- 4+ years in people management
- Built and managed a team of project managers/services team
- Ability to take initiative and work proactively
- Operational excellence in leading Services including resource management
- Working knowledge of Microsoft Office
- Proven ability to work independently in a dynamic, fast-moving environment
- Team player
- A logical approach to problem-solving and excellent eye for detail
- Excellent verbal and written communication, interpersonal, and presentation skills
- Ability to travel (5-10%)
Nice to Have
- Working Knowledge of RTSM
- Working Knowledge of FDA and 21 CFR Part 11
- Management in the RTSM sector
Interviewing with Veeva
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $100,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- Four-year degree or equivalent experience
- 4+ years in people management
- Built and managed a team of project managers/services team
- Ability to take initiative and work proactively
- Operational excellence in leading Services including resource management
- Working knowledge of Microsoft Office
- Proven ability to work independently in a dynamic, fast-moving environment
- Excellent verbal and written communication, interpersonal, and presentation skills
- Ability to travel (5-10%)
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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