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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
The Associate Manager, Quality Assurance is responsible for ensuring that SoFi's products, services, and processes meet the highest standards of quality. They support both the Loan Review and the Communications functions of the business. This position reports directly to the Senior Manager of Quality Assurance.
What you’ll do:
Quality Assurance Oversight:
Maintain quality control policies and procedures.
Oversee the quality control process to ensure consistency and reliability.
Investigate and address quality issues that arise.
Work with cross-functional teams to implement corrective actions and prevent recurrence.
Identify and mitigate quality-related risks.
Collaborate with Global Partners who support QA efforts.
Analyze data and reports:
Use statistical methods to analyze quality metrics and make data-driven decisions.
Review quality data and reports to identify trends and issues.
Prepare and present quality reports to senior management.
Communicate the status of quality initiatives and any significant issues.
Train and Mentor Staff:
Provide training to employees on quality assurance procedures and best practices.
Mentor and support quality assurance team members to enhance their skills and knowledge.
What you’ll need:
2-4 years of experience of QA supervisory
Must have prior management experience; Quality Assurance/Control or Financial/Customer Services are strongly preferred.
SoFi Communication Operations or Loan Review Operations experience is strongly preferred
Preferred experience hiring, training, motivating, monitoring and coaching teams of production employees
Understanding of sampling concepts and methodology
Strong supervisory and management skills are required to lead a team of QA Specialists
Experience using Excel and Google Sheets
Experience using Tableau
Strong written communication skills, time management skills, and professional demeanor
Ability to adapt quickly to changes and put new processes and procedures in place.
Ability to work independently with minimal or no direction
Ability to lead meetings and discuss information in a clear and concise manner
Some evenings and weekend days will be required
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
