Hi, we're Oscar. We're hiring an Associate Manager to join our Provider Operations team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Associate Manager, Provider Services coaches, develops, motivates a team of colleagues to support a best-in-class lean operation. The Associate Manager partners closely with other departmental managers on driving objectives and key results in order to improve productivity, client satisfaction, and process efficiencies. They are also responsible for managing team reporting, identifying areas of improvement, as well as ensuring team output is meeting expectations.
You will report into the Manager, Provider Data Operations.
Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency: The base pay for this role is: $64,832 - $85,092 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
- Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
- Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
- Conduct root-cause analysis on systemic issues and construct action plans to address
- Maintains, analyzes, and communicates reporting on assigned team KPIs. Track monthly and quarterly to meet departmental objectives
- Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- 3+ years of direct people management experience
- 2+ years of experience in an operations role supporting production teams
- 1+ year experience using data to drive decision making and continuous improvement
- 3+ of Provider data experience with health insurance company (Prior healthcare or insurance-related experience )
- Strong proficiency navigating Excel/Google Sheets, JIRA, and/or SQL
Bonus points:
- Experience using analytics tools and reporting (Tableau, Looker, Periscope, etc.) to read, interpret and action upon data
- Experience supporting process improvement initiatives cross-functionally
- Bachelor’s Degree
- Operational Excellence Certification (Lean Six Sigma or similar)
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
Skills Required
- 3+ years of direct people management experience
- 2+ years of experience in an operations role supporting production teams
- 1+ year of experience using data to drive decision-making and continuous improvement
- 3+ years of provider data experience with a health insurance company or prior healthcare or insurance-related experience
- Strong proficiency with Excel, Google Sheets, JIRA, and/or SQL
- Experience using analytics and reporting tools such as Tableau, Looker, or Periscope
- Experience supporting cross-functional process improvement initiatives
- Bachelor's degree
- Operational Excellence certification, such as Lean Six Sigma or similar
Oscar Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oscar Health and has not been reviewed or approved by Oscar Health.
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Healthcare Strength — Employer-sponsored medical coverage for employees and their families with mental-health support is prominently offered. Wellness programming and digital care access add to perceived strength.
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Parental & Family Support — Paid parental leave of 10+ weeks, backup care, and family-forming support (including fertility and adoption benefits) are part of the package. Reproductive‑loss leave is also noted.
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Leave & Time Off Breadth — Multiple time‑off options, wellness days, and an unlimited vacation program for some roles are described. Paid holidays, paid sick time, and a long‑tenure sabbatical broaden time‑away choices.
Oscar Health Insights
What We Do
Health care is broken; we're trying to fix it. The Oscar team is focused on utilizing technology, design and data to humanize health care. We're a group of technology and health care professionals who looked at the current state of the US health care system, got frustrated by the horrible consumer experience, and decided to do something big about it. Backed by a renowned set of investors and advisors, we’ve set out to revolutionize health care.
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