Sysco

Associate Lead Analyst / Senior Analyst - Customer Identity and Access Management (CIAM)

Reposted 4 Days Ago

Be an Early Applicant

Sri Lanka

Mid level

Food • Logistics

The Role

The role involves supporting CIAM services, managing Okta solutions, creating documentation, providing incident response, and participating in training.

Summary Generated by Built In

JOB DESCRIPTION

Associate Lead Analyst / Senior Analyst - Customer Identity and Access Management (CIAM)

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.

Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.

The Opportunity

Sysco is hiring an Associate Lead Analyst / Senior Analyst - Customer Identity and Access Management (CIAM) with experience in Customer Identity & Access Management (CIAM) solutions, particularly with Okta SSO and MFA. The ideal candidate will bring a minimum of 4-6+ years of experience in IAM technologies (Okta, Azure Entra, Identity Governance tools) and will be responsible for day-to-day support, analysis, and administration of CIAM services. This role requires hands-on expertise, strong troubleshooting skills, attention to detail, and the ability to collaborate with application teams to ensure secure and seamless user access. This role may occasionally require working outside regular shift hours to support critical incidents, escalations, or global coverage needs. This is an individual contributor role.

This is a hybrid remote and office-based role in Sri Lanka, aligning with the local job requirement guidelines. Primary shift: [2:00PM-10:00 PM SLST, 3:30 AM-11:30 AM CDT] with flexibility. Most work is performed Monday through Friday virtually using collaboration tools and video conferencing. Our team offers on-call support. You’ll be part of a high-performing, security-driven team that values innovation, delivery excellence, and continuous learning.

Responsibilities:

Operational Activities: Support Okta CIAM services, including SSO, MFA, and user lifecycle operations; monitor, troubleshoot, and resolve authentication and access issues across enterprise and customer facing applications; onboard customer-based applications into Okta.

Operational Activities: Create and maintain operational documentation, runbooks, and knowledge-based articles; generate CIAM reports and metrics to support compliance and security monitoring; develop custom scripts, customizations, and APIs to support business needs.

Incident Response: Provide first-level analysis of identity-related incidents and escalate as needed; collaborate with technical application teams, architecture teams, networking across global.

Learning and Development: Participate in the training, shadow IAM engineer, and build technical skills in IAM platforms; assist with Azure Entra SSO and MFA configurations and integrations and act as backup resource to other IAM analysts as needed.