Associate IT Onsite Support

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Closing Date:

09/26/2026
Type of Position:Professional Staff - Project/Program Administration
Job Type:RegularNo
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:IT | Client Services Campus Support

Department's Website:

Summary of Job Duties:Under direct supervision, provides accurate and timely solutions to end-user computer and networking problems. Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes. This position participates in a group 24 hours a day 7 days a week, 365 days a year on-call rotation where each member of the group takes call for 1 week at a time
Qualifications:

• Associate Degree in Information Technology or a related field of study - OR - High School diploma plus 2 years of experience in IT support functions or IT technical-related experience.

• Required to be on-call and to respond immediately to trouble calls outside of general work hours.

• Work may occasionally require more than eight hours per day. 

Preferred Qualifications:

• Bachelor's Degree in Information Technology or related field of study.

• Customer service experience. 

• Certifications: A+, Network+, MCP, CCNA

• Rotating weekend and holiday coverage. 

• Workload pressure will regularly subject the incumbent to moderate to high job-related stress

Responsibilities:

• Serves as the first line of support for user issues in the local and remote to them Regional Centers by being available to answer questions, document and fix or escalate issues, and acts as a liaison between Regional Programs and IT.

• In coordination with IT, informatics and application vendors, performs knowledge transfer of predefined and accepted workflows to end users. Will be responsible for assisting in new user/employee training, on-going refresher and optimization training, new feature/version training and remedial training.

• Performs other duties as assigned.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume
Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:Hearing, Talking
Frequent Physical Activity:Feeling, Sitting, Standing, Walking
Occasional Physical Activity:Crawling, Crouching, Kneeling, Reaching, Stooping
Benefits Eligible:Yes