The Role
Provide 1st- and 2nd-level support for customer connectivity to the AWS cloud, troubleshoot networks, VPNs, routing, and tunneling (incl. FRP), collaborate with Cloud Operations and Product Support teams, and support automation and CI/CD deployment workflows.
Summary Generated by Built In
We are looking for a technically skilled specialist to strengthen our Abas Systech & Cloud team. In this role, you will work closely with customers, our cloud infrastructure and support teams.
If you enjoy solving technical challenges and helping customers transition smoothly to the cloud, we look forward to receiving your application!
On-Call and weekend duty possible
On-Call and weekend duty possible
Responsibilities
- Set up and configure customer connectivity to our AWS cloud environment
- Provide 1st- and 2nd level support, including troubleshooting across network, system, and cloud topics
- Diagnose and resolve technical issues related to networks, VPNs, routing, and tunneling (incl. FRP)
- Collaborate with our Corporate Cloud Operations Team
- Work closely with the Product Support Team on customer cases
- Support automation and deployment workflows (CI/CD)
Skills, Knowledge & Expertise
Required Skills & Expertise
- Solid understanding of networking, VPN technologies, routing, tunneling solutions (e.g., FRP)
- Experience with Windows Server administration
- Strong troubleshooting and analytical skills
- Clear and professional communication with internal and external stakeholders
Preferred Skills (Nice to Have):
- Linux administration experience
- Knowledge of AWS services (e.g., EC2, VPC, IAM, networking concepts)
- Experience with Argo CI/CD, Ansible, or similar automation tools
- Familiarity with cloud architectures, DevOps concepts, and modern deployment workflows
- Understanding of ERP processes (e.g., finance, inventory management, production, or CRM) is an advantage
- Understanding of ITIL principles
Personal Competencies:
- Ability to interact professionally and respectfully with internal and external stakeholders
- Strong analytical thinking and a structured approach to work
- Team player with excellent communication skills
- Independent, responsible, and solutionoriented working style
- High willingness to learn and openness to new technologies
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
Skills Required
- Solid understanding of networking, VPN technologies, routing, and tunneling solutions (e.g., FRP)
- Experience with Windows Server administration
- Strong troubleshooting and analytical skills
- Clear and professional communication with internal and external stakeholders
- Linux administration experience
- Knowledge of AWS services (e.g., EC2, VPC, IAM, networking concepts)
- Experience with Argo CI/CD, Ansible, or similar automation tools
- Familiarity with cloud architectures, DevOps concepts, and modern deployment workflows
- Understanding of ERP processes (finance, inventory, production, or CRM)
- Understanding of ITIL principles
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The Company
What We Do
Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.
