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Job Description:
Position Summary
Responsible for managing and maintaining the marketing platform at Agency Ingram Micro. Ensures timely resolution of marketing-related cases, adheres to SLA requirements, and performs various operational and transactional tasks. His/her role includes supporting marketing managers through case management, billing, sales order creation, suppliers invoice payments, claims coordination, and troubleshooting. She/He also provides proactive solutions to address issues across all marketing functions, ensuring efficient and comprehensive support.
Supporting Actions:
Respond to calls and email inquiries from in‑country partners within defined service levels, providing information related to marketing executions.
Provide proactive solutions to issues or concerns across all marketing functions, including platform use, to effectively meet support needs.
Coordinate with relevant departments, AIM subgroups, and the Marketing Accounting Team to resolve in‑country counterpart queries efficiently. Manage and monitor marketing activities, contracts, and Help Desk tickets, and prepare activity reports as needed.
Identify solutions and deliver real‑time support for campaigns and program executions, including those involving SAP and other marketing tools.
Process requests requiring the handling and management of internal and external documents and communications based on business requirements.
Develop and maintain Standard Operating Procedures to support process accuracy.
Record daily tasks in internal trackers and logs to ensure comprehensive monitoring of productivity.
Job Qualifications and Educational Requirement
Graduate of a 4-year course with minimum one-year applicable job experience; Degree may be substituted for up to 2-3 years of experience in similar process environment.
Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Excellent project management skills, with the ability to handle multiple tasks, cross-functional responsibilities and meet completion deadlines.
Should be knowledgeable in other software/tools such as: SAP, Podio, Web App like: Cisco, HPE & HPI, Microsoft and Dell
Should be proficient in Microsoft Office tools especially but not limited to the following: MS Tools (Outlook, Excel, Word)
Basic knowledge of billing, budgeting and financial tracking.
Capable of handling sensitive information and with discretion and confidentiality.
Shift Schedule: APAC (Day Shift)
Work Setup: Hybrid 2-week (10days) RTO per month
Skills Required
- Bachelor's degree or equivalent (minimum one year applicable experience; degree may substitute for 2-3 years experience)
- Strong analytical skills to analyze complex processes and identify improvements
- Exceptional communication and interpersonal skills to collaborate with stakeholders
- Project management skills to handle multiple tasks and meet deadlines
- Knowledgeable in software/tools such as SAP, Podio, Cisco, HPE, HPI, Microsoft, Dell
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Basic knowledge of billing, budgeting, and financial tracking
- Ability to handle sensitive information with discretion and confidentiality
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
