Associate II, Configuration

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Join the team at Ingram Micro, where we give new life to technology through responsible reuse, refurbishment, and recycling. As a Configuration Associate II, you’ll play a key role in ensuring that systems and equipment are thoroughly tested, securely wiped, and correctly configured before re-entering the market or being responsibly recycled.

This is a hands-on role for someone who enjoys problem-solving, values attention to detail, and is committed to protecting data integrity. Our ideal candidate is tech-savvy, quality-focused, and comfortable in a fast-paced, non-automated warehouse environment.

What You'll Do:

• Troubleshoot & Repair: Disassemble equipment to identify and correct malfunctions in a wide range of systems, including telephony equipment, Point of Sale (POS) systems, and storage devices.

• Data Security: Ensure all data is permanently and securely removed from devices using approved tools, software, and techniques.

• Inventory Management: Use reporting tools to track inventory levels, monitor asset age, and support accurate, real-time record-keeping.

• Collaborate & Communicate: Serve as a communication bridge between clients, stakeholders, and internal teams. Address questions and concerns promptly and professionally.

• Kit Assembly & Labeling: Assist with packaging, labeling, and test kit assembly as needed to support operational throughput.

• Compliance & Quality: Follow established processes to ensure consistent quality and compliance with ITAD standards and procedures.

What You Bring to the Role:

• High school diploma or equivalent required; associate degree preferred.

• 2+ years of relevant technical or configuration experience, ideally in ITAD or electronics refurbishment.

• Solid understanding of electronics assembly and disassembly, troubleshooting, and data security practices.

• Familiarity with tools and systems used for tracking inventory and asset history.

• Ability to work independently while also collaborating effectively with team members.

• Strong attention to detail and commitment to operational excellence.

Work Environment:

• This position is based in a warehouse setting.

• Role may require standing, lifting, or repetitive tasks for extended periods.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.