The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 19 countries in the Americas region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.
Key responsibilities include payroll inputs, benefits enrollment and cancellations, reporting and reconciliations, administration of meal vouchers and transport reimbursements, handling tax-related files, and managing ad hoc documentation such as employment and visa letters. The team also supports background checks for interns, contractors, and new hires, along with onboarding, probation management, and offboarding processes.
We are looking for a candidate with 3+ years of relevant experience in HR Shared Services, preferably with exposure to Americas operations, and a strong understanding of end-to-end HR processes.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Position ExpectationsWe are looking for- Individual Contributor as part of the HR Shared Services team in India
- You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
- Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist in building and maintaining the Standard Operating Procedures for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc
Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Open to work in a 24X7 role
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
- Comfortable with working in a shift of 6PM-2AM
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID - 2273469046
Skills Required
- 3+ years experience in HR Operations / Shared Services
- Experience with Americas HR operations
- Proficient with ticketing tools and case management
- Strong knowledge of end-to-end HR processes (payroll, benefits, onboarding, offboarding, background checks)
- Ability to meet SLAs, build/maintain SOPs, perform audits, reporting and data management
- Able to work hybrid based in Gurugram and operate 6PM-2AM / 24x7 shift model
- Self-starter, able to work independently with attention to detail and suggest process improvements
What the Team is Saying
MongoDB Compensation & Benefits Highlights
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Parental & Family Support — Parental leave is substantial and fully paid for new parents, with additional paid flexibility to ease the return to work. Family‑building support reimburses eligible fertility, adoption, and surrogacy expenses up to a lifetime maximum in the U.S.
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Healthcare Strength — Health coverage includes multiple medical, dental, and vision options plus a One Medical membership for employees and dependents. Coverage extends to inclusive services such as gender‑affirmation care and dedicated menopause/low‑testosterone support, alongside mental‑health resources.
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Leave & Time Off Breadth — Flexible PTO and observed company holidays provide meaningful time away from work. Return‑to‑work flexibility following parental leave further broadens overall time‑off support.
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