The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 19 countries in the Americas region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.
Key responsibilities include payroll inputs, benefits enrolment and cancellations, reporting and reconciliations, administration of meal vouchers and transport reimbursements, handling tax-related files, and managing ad hoc documentation such as employment and visa letters. The team also supports background checks for interns, contractors, and new hires, along with onboarding, probation management, and offboarding processes.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Position Expectations- Individual Contributor as part of the HR Shared Services team in India
- You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
- Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist in building and maintaining the Standard Operating Procedures for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc
- Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Open to work in a 24X7 role
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
- Comfortable with working in a shift of 6PM-2AM
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 3273537539
Skills Required
- 3+ years of experience in HR Operations or HR Shared Services, supporting the Americas region
- Expertise in HR Operations, process adherence, and attention to detail
- Ability to work independently with minimal mentorship and supervision
- Availability to work in a 24x7 operating environment
- Proficiency with ticketing tools and HR shared services case handling
- Strong performance against HR shared services metrics and service-level agreements
- Ability to analyze processes and suggest improvements
- Availability to work the 6 PM to 2 AM shift
- Based in Gurugram for the hybrid working model
What the Team is Saying
MongoDB Compensation & Benefits Highlights
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Parental & Family Support — Parental leave is outlined at 20 weeks fully paid and gender‑neutral (with a one‑year tenure requirement), with return‑to‑work flexibility noted. Family‑building support includes 90% reimbursement up to $50,000 for fertility, adoption, or surrogacy, plus backup child/elder care services.
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Healthcare Strength — Multiple medical plan options (Cigna and Kaiser HMO in CA) are offered, with low or no employee‑only payroll deductions on certain plans and preventive care covered at 100%. Separate dental (Cigna) and vision (EyeMed) benefits are also provided.
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Wellbeing & Lifestyle Benefits — Mental‑health resources include Spring Health (up to 10 therapy video visits/year), Headspace for employees and dependents, an EAP, and a Mental Health First Aider program. Day‑to‑day perks and flexibility include flexible PTO, 11 U.S. holidays, and company‑paid in‑office lunches up to three days per week under the hybrid model.
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What We Do
The database market is big. How big? Well, according to IDC, it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want, wherever they want.
Why Work With Us
We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.
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Employees engage in a combination of remote and on-site work.
MongoDB provides multiple working model options for our employees, including the flexibility to work from home to opportunities for collaboration and social interaction in a MongoDB office.
