Job Summary:
As an Associate Engineer – Support (Associate NOC Engineer), you will be responsible for monitoring, maintaining and troubleshooting our client's network infrastructure. You have to ensure network stability and performance in accordance with Service Level Agreement (SLA). This role involves troubleshooting network issues, responding to alerts and collaborating with other teams to resolve incidents efficiently.
Responsibilities:
Continuously monitor network performance and identify potential issues.
Respond to alerts and incidents and diagnose problems.
Identify and resolve network connectivity issues, hardware failures and other technical problems.
Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.
Ensures response and resolutions meet the terms of service level agreements.
Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.
Work closely with other teams to ensure network reliability and support business operations.
Qualifications:
Bachelor's Degree - Engineering or related discipline required
Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or JNCIA; or equivalent
Minimum 1 year of experience in network operations, preferably in a NOC environment.
Strong understanding of networking concepts and protocols (TCP/IP, routing, switching, etc.)
Basic knowledge in networking monitoring tools
Experience with network devices (Cisco, Juniper, Arista, H3C, etc.)
Familiarity with backbone and IP Transport (Core, Edge, and Access Switch), Cloud and BGP Peering is preferred
Possess a customer-centric mindset
Excellent oral and written communication
Excellent problem-solving and troubleshooting skills
Ability to work under pressure and manage multiple tasks simultaneously
Willingness to learn and adapt to new technologies
Flexibility to work in shifts, including nights, weekends and holidays
About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Skills Required
- Bachelor's Degree in Engineering or related discipline
- Minimum 1 year of experience supporting network and AV operations
- 1 year delivering support in ethernet technologies and concepts
- Ability to apply principles, theories, and concepts related to networking/AV disciplines
- Ability to manage MS O365, MFA and other application management at administrative level
- Possess strong computer skills including proficiency with Microsoft Office
- Excellent oral and written communication skills
- CCNA or JNCIA Certification preferred
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
