About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a Technical Support Engineer L1 role with TaskUs:
As an Associate Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships.
The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications:
Excellent knowledge of major operating systems - Windows, macOS & Linux.
Familiar with the OSI model & experience troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).
Understanding of Encryption - SSL/TLS, Types of Certificates.
Basic Windows Administration, including Active Directory & Group policies.
Hands-on experience with Patch Management, Application Troubleshooting.
Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.
Familiar with Windows firewall concepts.
Excellent written and verbal communication skills.
Preferred Qualifications:
Industry-accepted certifications or equivalent work experience in one or more of the following areas:
CompTIA A+
CompTIA Network+
CompTIA Server+
CompTIA Security+
Azure Fundamentals
Azure Administrator Associate
Azure Security Engineer
Microsoft 365 Fundamentals
Microsoft 365 Endpoint Administrator Associate
CISSP
Education / Certifications:
Bachelor’s degree in a technical field (e.g. Computer Science, Information Technology) or equivalent professional experience.
Work Location / Work Schedule / Travel:
100% on-site in Las Pinas office
Night Shift schedule
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Excellent knowledge of Windows, macOS and Linux
- Familiarity with OSI model and troubleshooting network stack (TCP/IP, DNS, DHCP, HTTP/HTTPS) using CLI commands (ping, ipconfig, telnet, traceroute)
- Understanding of encryption (SSL/TLS) and types of certificates
- Basic Windows administration including Active Directory and Group Policies
- Hands-on experience with patch management and application troubleshooting
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
- Experience with Antivirus, Antimalware, Defender, EDR and MDR tools
- Familiarity with Windows firewall concepts
- Excellent written and verbal communication skills
- Bachelor's degree in a technical field or equivalent professional experience
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- Azure Fundamentals / Azure Administrator Associate / Azure Security Engineer
- Microsoft 365 Fundamentals / Microsoft 365 Endpoint Administrator Associate
- CISSP
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
