Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Key Responsibilities:
- Deliver on operational metrics for the Product and Systems Training team
This includes meeting/exceeding key training outcomes like Training Throughput, 30 day/60 day/90 day performance across productivity and quality
- Developing Training Programs:
This includes creating or updating training materials, designing curriculum, and selecting appropriate training methods for various roles and levels within the healthcare organization.
- Leverage Technology to build new gen/tech based digital Training assets
This involves using platforms to build e-learning content, use AI to create a customized learning pathway for participants
- Drive value for the business by delivering on projects to reduce learning curve for new hires and improve speed to proficiency
Build process and people capability to ensure learning curves are reduced and governance structures are put in place to identify/mitigate gaps
- Evaluating Training Effectiveness:
This includes assessing the impact of training programs through feedback, evaluations, and performance metrics, and making adjustments as needed to improve outcomes.
- Staying Current with Industry Standards:
This involves keeping abreast of the latest developments in healthcare practices, regulations, and technology to ensure training programs are relevant and up-to-date.
- Collaborating with Stakeholders:
This involves working with various departments (e.g., clinical leadership, HR, IT) to identify training needs, align training with organizational goals, and ensure training programs are integrated into overall operations.
- Mentoring and Coaching:
Providing guidance and support to staff members to enhance their professional development and performance
Location:
Skills Required
- 15+ years of experience as a training professional in the healthcare domain
- Proven experience managing large training delivery teams across multiple locations/sites
- Experience developing training programs, curriculum, and training materials
- Experience leveraging e-learning platforms and building digital training assets
- Experience using AI or adaptive technologies to create customized learning pathways
- Proven track record delivering on operational training metrics (throughput, 30/60/90-day performance)
- Experience evaluating training effectiveness via feedback, evaluations, and performance metrics
- Strong stakeholder collaboration, mentoring, and coaching experience
What We Do
Sagility is a technology-led healthcare operations and business process optimization partner serving payers and providers. It combines healthcare expertise with artificial intelligence, intelligent automation, analytics, cloud platforms, consulting, and BPaaS to streamline claims, membership, clinical, payment-integrity, provider-network, and revenue-cycle workflows across the healthcare ecosystem. Its goal is to reduce administrative costs, improve member and provider experiences, and support better clinical and financial outcomes.
