Jobs at Sagility

Responsible for full-cycle recruiting for a healthcare vertical, including sourcing, employment branding, job fairs, campus hiring, and recruitment partnerships. The role also supports hiring-program improvements through root-cause analysis, solution recommendations, and process implementation. Strong communication, analytical, interpersonal, recruiting, selection-method, and Microsoft Office skills are required.

Responsible for end-to-end recruitment for a healthcare vertical, including sourcing, selection, campus hiring, job fairs, employment branding, and recruitment partner coordination. The role also involves analyzing hiring processes, identifying root causes, recommending improvements, and implementing solutions aligned with organizational goals.

Monitors real-time workforce and operational data, adjusts intraday schedules, and supports service-level goals. Analyzes staffing, volume, AHT, SLA, ASA, and abandonment metrics; coordinates overtime and time-off decisions; supports week-ahead planning, onboarding, contingency events, and system outages. Partners with operations and clients, identifies trends, improves workflows, and contributes to special projects and workforce management processes.

Leads healthcare claims administration operations by coaching and developing senior process consultants, monitoring service quality and productivity metrics, handling escalations, auditing calls, delivering training, and driving continuous improvement. The role manages customer satisfaction, service levels, call performance, process quality, compliance with HIPAA regulations, and alignment with client and organizational goals.

Leads customer service associates by managing shifts, monitoring quality and productivity, ensuring schedule adherence, resolving technical and HR concerns, conducting coaching and performance reviews, facilitating team development, maintaining compliance, and preparing operational reports. The role also supports interviews, disciplinary processes, policy updates, and adherence to healthcare privacy and security requirements including HIPAA and HITECH.

Leads customer service teams by monitoring quality, productivity, schedule adherence, and policy compliance. Conducts call reviews, coaching, calibrations, trend analysis, huddles, and performance evaluations. Resolves employee concerns, supports technical issues, manages disciplinary documentation, cascades process updates, prepares operational reports, and ensures compliance with HIPAA, HITECH, URAC, and information-security requirements.

Leads call center teams by managing shifts, monitoring productivity and quality, ensuring schedule adherence, resolving technical and employee concerns, and delivering coaching. Conducts performance reviews, develops individual plans, cascades policy updates, supports compliance with healthcare regulations, prepares operational reports, handles disciplinary processes, and assists with recruiting and team development.

Leads claims administration operations by coaching and developing senior process consultants, monitoring quality and productivity metrics, ensuring client service goals, and driving process improvements. Oversees staffing, training, attendance, quality, and workload distribution while coordinating with operations management. Participates in client discussions, supports team development, resolves operational issues, and promotes compliance with HIPAA and workplace safety standards.

Leads a customer contact center team supporting healthcare-related member and patient experience services. Specific responsibilities were not provided because the job description is pending hiring manager input.

Leads call center operations for customer service associates by monitoring quality, productivity, attendance, schedules, service-level adherence, and system readiness. Provides coaching, feedback, compliance updates, performance reviews, development plans, and disciplinary support. Manages team morale, resolves HR concerns, conducts huddles and calibrations, prepares operational reports, supports hiring, and ensures compliance with information security, HIPAA, HITECH, and URAC requirements.

Leads call center operations by monitoring quality, productivity, attendance, schedules, service levels, and equipment readiness. Coaches customer service associates, addresses compliance and performance issues, conducts team meetings, supports staff development, manages HR-related concerns, completes administrative reports and appraisals, and escalates operational issues. The role also supports hiring activities and ensures compliance with HIPAA, HITECH, URAC, and information security requirements.

Designs, develops, validates, and supports Workday Financials reports, dashboards, and analytics for finance close, financial statements, reconciliations, audits, and management reporting. The role gathers stakeholder requirements, builds advanced and composite reports, manages calculated fields and security, supports UAT and production deployment, and collaborates with Finance, IT, and Workday teams. Strong Record-to-Report and General Ledger knowledge is required, along with hands-on Workday reporting experience.

Configure and support Workday Core HCM, business processes, organizations, reporting, security, and EIB data loads. The consultant will handle testing, production support, incident resolution, documentation, release management, and process improvements while partnering with HR, Payroll, Benefits, Talent, and IT teams.

Lead and manage end-to-end volume hiring for multiple healthcare verticals, drive campus and off-campus recruiting, develop TA strategies and hiring plans, manage and coach entry-level recruiters, ensure SLA/TAT compliance, stakeholder alignment, employer branding, candidate experience, and use metrics to optimize hiring.

Manages accounts payable operations, including invoice validation and processing, vendor payments, tax compliance, reconciliations, expense processing in SAP and Concur, accruals, ledger postings, master data, invoice disputes, and vendor queries. Ensures accurate and timely financial reporting while coordinating with accounting teams and vendors.

Leads global workforce management planning through demand forecasting, capacity modeling, statistical analysis, dashboards, and KPI reporting. Identifies operational trends, develops workforce insights, supports financial forecasting and budgeting, and recommends cost and revenue improvements. Partners with HR, Finance, Operations, and leadership while managing and mentoring planners, schedulers, and assistant manager teams.

Oversee daily operations for an international voice contact center, manage customer service representatives, ensure high-quality service delivery, meet performance targets, improve operational efficiency, and collaborate with departments to align operations with company goals.

Leads workforce planning, forecasting, scheduling, capacity modeling, and workforce analytics for a large global call center. Develops predictive metrics, reports, dashboards, scorecards, and financial forecasts; interprets trends and recommends operational improvements. Partners with HR, Finance, Operations, and leadership to identify workforce needs, control costs, improve revenue, and influence account profitability. Manages, coaches, and mentors planners, schedulers, and multiple team leads.

Supports global workforce planning through demand forecasting, capacity modeling, statistical analysis, and workforce supply scenarios. Develops reports, scorecards, dashboards, KPIs, and actionable insights for business and financial decisions. Partners with HR, Finance, Operations, and leadership to identify trends, costs, and solutions. Leads and mentors workforce planning and scheduling teams while improving revenue, reducing costs, and supporting account profitability.

Leads healthcare claims automation initiatives by identifying operational inefficiencies, designing practical automation solutions, coordinating technology delivery teams, engaging clients, and presenting business value. The role combines US healthcare claims expertise, operational knowledge, automation development, technology leadership, and client-facing communication.