Jobs at Sagility

Manage a team of WFM analysts and develop multi-site schedules that maintain staffing levels and service-level commitments. Analyze staffing requirements across 24/7 operations, process schedule changes and non-productive time requests, optimize meetings and training, and lead weekly staffing reviews. Identify risks, monitor performance, coordinate cross-functional activities, and ensure adherence to SLAs, quality standards, policies, and attendance requirements.

Monitors real-time operational performance, including staffing, volume, AHT, SLA, ASA, and abandonment rates. Adjusts intraday schedules, coordinates overtime and time-off decisions, supports week-ahead planning, and collaborates with operations and clients. Analyzes trends, manages workforce onboarding and offboarding, coordinates outage impacts, supports contingency events, and implements workflow improvements and special projects.

Provides senior-level process consulting for operations within a healthcare-focused business process management services organization. The job description does not include specific responsibilities because the hiring manager’s detailed description is pending.

Leads large-scale U.S. healthcare contact centre operations supporting 350+ FTE across inbound, outbound, and chat channels. Oversees service delivery, workforce planning, productivity, quality, reporting, client and stakeholder relationships, process improvement, compliance, P&L, and business excellence initiatives. The role also manages hiring, coaching, engagement, retention, succession planning, and leadership development while driving Centre of Excellence ideation and operational strategy.

Leads operational performance for assigned healthcare outsourcing accounts, ensuring client satisfaction, retention, profitability, and KPI achievement. Manages scorecards, budgets, forecasts, staffing, quality, training, process improvements, root-cause analysis, client relationships, presentations, and cross-functional initiatives. Develops and coaches employees, monitors operational metrics, improves efficiency, and supports adherence to client policies and HIPAA regulations.

Leads data analysis projects, provides technical oversight, makes methodological decisions, collaborates with stakeholders, delivers advanced insights, and mentors team members. The role requires strong analytical and communication skills, proficiency in data analytics programming languages and tools, knowledge of databases and data structures, documentation ability, and leadership experience.

Coordinates logistics, fleet vehicles, third-party transport partners, business travel, hotel bookings, and asset deployment or retrieval. Manages travel desk activities, payments, quotations, visa-related coordination, and guest travel support. Monitors fleet operations, drivers, repairs, maintenance, utilization, costs, and service quality. Prepares operational and cost reports, addresses service concerns, and participates in business continuity planning activities.

Leads clinical healthcare operations supporting claims, calls, projects, and complex case resolution. Maintains service-level, quality, audit, productivity, and turnaround-time standards while coaching employees, mentoring new team members, improving processes, managing metrics, and serving as a subject matter expert. The role also supports client satisfaction, reporting, financial analysis, budgeting, conflict resolution, and cross-functional continuous improvement initiatives.

Provides senior-level process consulting and operations expertise for healthcare business process management services, supporting improvements across member and patient experience, clinical services, case management, claims, provider solutions, payment integrity, and analytics. Specific responsibilities and qualifications were not provided because the job description is pending hiring-manager input.

Senior Process Consultant focused on operations at Sagility, a healthcare business process management services company. The hiring manager has not provided detailed responsibilities or qualifications.

The job description does not provide responsibilities. Sagility delivers technology-enabled business process management and healthcare services, including clinical support, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Leads clinical healthcare operations, team performance, productivity, quality, and client satisfaction. Responsibilities include claims processing, call handling, project support, complex issue resolution, SLA and audit compliance, reporting, financial analysis, budgeting, mentoring, coaching, and serving as a subject matter expert. The role drives process improvements, manages metrics, coordinates workloads across functions, and supports continuous improvement in a complex global environment.

Lead finance and accounting functions including reporting, budgeting, cost analysis, investment advice, compliance, and financial projections. Oversee finance team, liaise with auditors, identify cost-reduction opportunities, and present scenarios to management to support strategic decisions.

Provide SME leadership for EC coding operations: support supervisors, drive KPI/CPI improvements, identify process enhancements, ensure service quality, train and coach staff, coordinate with operations management, and manage client relationships and financial/operational reporting to improve client satisfaction and profitability.

Monitor and optimize real-time contact center operations by analyzing intraday metrics (SLA, ASA, ABAN%), adjusting schedules, producing reports and dashboards, managing exceptions and incidents, supporting skilling workflows, and driving process improvements and contingency responses.

Process incoming and outgoing claims calls, update customer records, apply company policies to resolve issues or escalate, maintain SLA-driven quality and TAT, use Excel and company systems for data entry and reporting, and support client satisfaction and advocacy.

Monitor real-time contact center metrics, adjust intraday staffing and schedules, coordinate outages and contingency events, analyze trends, lead week-ahead planning, facilitate onboarding/offboarding, drive process improvements, and act as client/operations point of contact.

Lead automation initiatives in healthcare by defining system architecture, identifying automation scope, collaborating with stakeholders, guiding development and testing teams, validating requirements and test results, and ensuring integration and documentation for large-scale RPA projects.

Contribute to claims administration (non-voice) by processing claims, meeting SLAs and productivity targets, maintaining quality and auditing standards, coaching/mentoring peers, and using required technology to drive team performance and client satisfaction.

Manage a small WFM team to build and optimize schedules across multiple sites, ensuring staffing meets SLAs. Handle non-productive time requests, schedule changes, ongoing staffing analysis, weekly staffing reviews, and coordination of meetings and training. Communicate findings, adhere to quality and professional standards, and pursue continuous learning.