Jobs at Sagility

Coordinates logistics, fleet vehicles, third-party transport partners, business travel, hotel bookings, and asset deployment or retrieval. Manages travel desk activities, payments, quotations, visa-related coordination, and guest travel support. Monitors fleet operations, drivers, repairs, maintenance, utilization, costs, and service quality. Prepares operational and cost reports, addresses service concerns, and participates in business continuity planning activities.

Processes healthcare claims, handles inbound and outbound calls, resolves customer issues, updates records, and maintains client satisfaction according to quality, turnaround-time, and SLA standards. The role requires analyzing and adjusting claims, applying policies, escalating complex issues, and mentoring new team members. Strong communication, customer interaction, Excel, reasoning, and healthcare revenue-cycle knowledge are required.

Leads clinical healthcare operations supporting claims, calls, projects, and complex case resolution. Maintains service-level, quality, audit, productivity, and turnaround-time standards while coaching employees, mentoring new team members, improving processes, managing metrics, and serving as a subject matter expert. The role also supports client satisfaction, reporting, financial analysis, budgeting, conflict resolution, and cross-functional continuous improvement initiatives.

Provides senior-level process consulting and operations expertise for healthcare business process management services, supporting improvements across member and patient experience, clinical services, case management, claims, provider solutions, payment integrity, and analytics. Specific responsibilities and qualifications were not provided because the job description is pending hiring-manager input.

Senior Process Consultant focused on operations at Sagility, a healthcare business process management services company. The hiring manager has not provided detailed responsibilities or qualifications.

The job description does not provide responsibilities. Sagility delivers technology-enabled business process management and healthcare services, including clinical support, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Leads clinical healthcare operations, team performance, productivity, quality, and client satisfaction. Responsibilities include claims processing, call handling, project support, complex issue resolution, SLA and audit compliance, reporting, financial analysis, budgeting, mentoring, coaching, and serving as a subject matter expert. The role drives process improvements, manages metrics, coordinates workloads across functions, and supports continuous improvement in a complex global environment.

Lead finance and accounting functions including reporting, budgeting, cost analysis, investment advice, compliance, and financial projections. Oversee finance team, liaise with auditors, identify cost-reduction opportunities, and present scenarios to management to support strategic decisions.

Provide SME leadership for EC coding operations: support supervisors, drive KPI/CPI improvements, identify process enhancements, ensure service quality, train and coach staff, coordinate with operations management, and manage client relationships and financial/operational reporting to improve client satisfaction and profitability.

Develop forecasts and 52-week capacity plans for global call center programs; perform statistical analyses, maintain capacity models, guide WFM schedulers, create dashboards/reports, and coordinate staffing with recruiting and operations.

Monitor and optimize real-time contact center operations by analyzing intraday metrics (SLA, ASA, ABAN%), adjusting schedules, producing reports and dashboards, managing exceptions and incidents, supporting skilling workflows, and driving process improvements and contingency responses.

Process incoming and outgoing claims calls, update customer records, apply company policies to resolve issues or escalate, maintain SLA-driven quality and TAT, use Excel and company systems for data entry and reporting, and support client satisfaction and advocacy.

Monitor real-time contact center metrics, adjust intraday staffing and schedules, coordinate outages and contingency events, analyze trends, lead week-ahead planning, facilitate onboarding/offboarding, drive process improvements, and act as client/operations point of contact.

Lead automation initiatives in healthcare by defining system architecture, identifying automation scope, collaborating with stakeholders, guiding development and testing teams, validating requirements and test results, and ensuring integration and documentation for large-scale RPA projects.

Contribute to claims administration (non-voice) by processing claims, meeting SLAs and productivity targets, maintaining quality and auditing standards, coaching/mentoring peers, and using required technology to drive team performance and client satisfaction.

Manage a small WFM team to build and optimize schedules across multiple sites, ensuring staffing meets SLAs. Handle non-productive time requests, schedule changes, ongoing staffing analysis, weekly staffing reviews, and coordination of meetings and training. Communicate findings, adhere to quality and professional standards, and pursue continuous learning.

Handle inbound and outbound calls to process healthcare claims per process guidelines. Maintain customer satisfaction, update records, use company policies for resolutions or escalations, and meet SLA/TAT and quality standards. Develop basic claims administration knowledge, manage escalations, perform data entry, and support administrative customer-service activities.

Handle claims administration and customer calls (incoming/outgoing), follow process guidelines, update records, resolve or escalate issues, maintain SLA-driven quality and TAT, and support client satisfaction through accurate decision-making and data entry.

Develop and maintain VBA/MS-Access automation solutions to streamline customer operations. Build prototypes, GUIs, and scripts; integrate with mainframes, web/.NET apps, APIs, Outlook, and SQL databases; document systems; perform analysis, testing, and production fixes; mentor and manage delivery of VBA projects.

Lead design and delivery of cloud-native .NET solutions on Azure, provide technical leadership, mentor developers, ensure code quality, and align architecture with business goals while evaluating emerging Microsoft technologies.