Jobs at Sagility

Lead finance and accounting functions including reporting, budgeting, cost analysis, investment advice, compliance, and financial projections. Oversee finance team, liaise with auditors, identify cost-reduction opportunities, and present scenarios to management to support strategic decisions.

Provide SME leadership for EC coding operations: support supervisors, drive KPI/CPI improvements, identify process enhancements, ensure service quality, train and coach staff, coordinate with operations management, and manage client relationships and financial/operational reporting to improve client satisfaction and profitability.

Develop forecasts and 52-week capacity plans for global call center programs; perform statistical analyses, maintain capacity models, guide WFM schedulers, create dashboards/reports, and coordinate staffing with recruiting and operations.

Monitor and optimize real-time contact center operations by analyzing intraday metrics (SLA, ASA, ABAN%), adjusting schedules, producing reports and dashboards, managing exceptions and incidents, supporting skilling workflows, and driving process improvements and contingency responses.

Process incoming and outgoing claims calls, update customer records, apply company policies to resolve issues or escalate, maintain SLA-driven quality and TAT, use Excel and company systems for data entry and reporting, and support client satisfaction and advocacy.

Monitor real-time contact center metrics, adjust intraday staffing and schedules, coordinate outages and contingency events, analyze trends, lead week-ahead planning, facilitate onboarding/offboarding, drive process improvements, and act as client/operations point of contact.

Lead end-to-end delivery of AI, GenAI, analytics, automation, and digital transformation initiatives. Manage multiple projects, define vision and KPIs, oversee technical design and deployments, drive stakeholder engagement, change management, and value realization while ensuring AI governance, security, and performance monitoring.

Lead automation initiatives in healthcare by defining system architecture, identifying automation scope, collaborating with stakeholders, guiding development and testing teams, validating requirements and test results, and ensuring integration and documentation for large-scale RPA projects.

Contribute to claims administration (non-voice) by processing claims, meeting SLAs and productivity targets, maintaining quality and auditing standards, coaching/mentoring peers, and using required technology to drive team performance and client satisfaction.

Manage a small WFM team to build and optimize schedules across multiple sites, ensuring staffing meets SLAs. Handle non-productive time requests, schedule changes, ongoing staffing analysis, weekly staffing reviews, and coordination of meetings and training. Communicate findings, adhere to quality and professional standards, and pursue continuous learning.

Handle inbound and outbound calls to process healthcare claims per process guidelines. Maintain customer satisfaction, update records, use company policies for resolutions or escalations, and meet SLA/TAT and quality standards. Develop basic claims administration knowledge, manage escalations, perform data entry, and support administrative customer-service activities.

Handle claims administration and customer calls (incoming/outgoing), follow process guidelines, update records, resolve or escalate issues, maintain SLA-driven quality and TAT, and support client satisfaction through accurate decision-making and data entry.

Develop and maintain VBA/MS-Access automation solutions to streamline customer operations. Build prototypes, GUIs, and scripts; integrate with mainframes, web/.NET apps, APIs, Outlook, and SQL databases; document systems; perform analysis, testing, and production fixes; mentor and manage delivery of VBA projects.

Lead design and delivery of cloud-native .NET solutions on Azure, provide technical leadership, mentor developers, ensure code quality, and align architecture with business goals while evaluating emerging Microsoft technologies.

Handle RCM AP/AR voice-based claims and customer interactions; resolve escalations, update records, follow SLAs and quality standards, mentor new team members, and use Excel for data summarization. Maintain high customer satisfaction and adhere to process policies and compliance guidelines.

Lead analytics across the full healthcare revenue cycle (patient access, billing, coding, collections). Build and manage KPI dashboards (A/R days, denial rates, net collections), drive performance improvements through data insights and process optimization, collaborate with finance/operations/compliance, and ensure payer and regulatory compliance.

Manage and support Oracle and SQL Server databases across environments. Perform routine DBA tasks including performance tuning, backup/recovery, troubleshooting, and SQL query optimization. Work on Windows and Linux, collaborate with cross-functional teams, and provide production support during rotational 24×7 shifts.

Manage general ledger and financial health through reporting, budgeting, forecasts, cost analysis, compliance, audits, and cross-functional advising. Lead finance team, identify cost-reduction opportunities, recommend investments, and present scenarios to management.

Lead and optimize a global PMO: align projects with strategy, manage project managers and delivery (time/budget/quality), oversee documentation, resource scheduling, budgeting, SOW drafting, and cross-functional stakeholder collaboration to drive client satisfaction and international client success.

Support claims administration by processing claims, meeting SLAs/TAT and quality standards, mentoring new team members, resolving complex scenarios, and driving team productivity and compliance.