Jobs at Sagility

Leads healthcare operations by coaching Sr. Process Consultants, monitoring quality and service metrics, managing staffing and training, driving process improvements, and supporting client satisfaction and profitability. Coordinates with operations management, develops team performance, participates in client meetings, resolves issues, and ensures compliance with service standards and HIPAA requirements.

Supports quality-related activities for Sagility’s healthcare business process management operations. The specific responsibilities and qualifications were not provided because the posting directs candidates to a hiring-manager job description.

The posting provides no detailed responsibilities. Based on the title, the role likely supports quality activities within a contact center, potentially reviewing interactions, monitoring standards, and helping improve service performance.

The job description does not provide details about the Team Lead-MCC role, including responsibilities, qualifications, or required technologies.

Monitors real-time operations and workforce metrics, adjusts intraday schedules, and makes staffing decisions to achieve service goals. Analyzes trends, supports week-ahead planning, coordinates with operations and clients, manages onboarding and offboarding, and responds to contingencies such as outages or weather events. The role also drives workflow improvements, supports special projects, and coordinates application and telephony downtime affecting forecasting and operational volumes.

Supports external hiring requirements and backfills for anticipated attrition as a team lead within Sagility’s healthcare business-process services organization.

Monitors real-time operations and workforce performance, analyzing staffing, volume, AHT, SLA, ASA, and abandonment metrics. Adjusts intraday schedules, coordinates overtime and time off, manages offline activities, tracks incidents and outages, and produces operational reports and dashboards. Identifies trends, performance gaps, and process improvements while supporting contingency events, projects, and stakeholder communication. Uses workforce management and CRM tools to maintain service-level goals and adherence to planned activities.

Manages real-time workforce operations by monitoring staffing, volume, handle time, service levels, and adherence. Adjusts intraday schedules, coordinates overtime and time off, manages offline activities and incidents, produces operational reports and dashboards, analyzes performance trends, and supports workflow improvements, projects, and contingency events.

Leads external hiring requirements and backfills for anticipated attrition at a healthcare business process management services company.

Assistant Manager responsible for quality functions within a healthcare business process management organization. The description provides no specific responsibilities because the detailed job description is pending from the hiring manager.

Manage GST and TDS compliance, including returns, reconciliations, input tax credit reviews, withholding tax, audits, notices, and statutory documentation. Prepare compliance reports, audit schedules, and reconciliation statements while coordinating with finance, payroll, procurement, auditors, tax consultants, vendors, and other stakeholders. Support tax process improvements and ensure timely adherence to applicable regulations.

Manages end-to-end workforce capacity planning across multiple geographies, programs, and contact channels. Develops forecasts, staffing models, headcount plans, budgets, reports, and dashboards; conducts sensitivity analysis and supports scheduling decisions. Partners with operations, finance, leadership, clients, and vendors to optimize workforce utilization, cost, service levels, and revenue. Leads continuous improvement, change initiatives, stakeholder communication, and team coaching while ensuring staffing plans meet current and future business demand.

Leads enterprise Data and BI strategy, architecture, governance, portfolio prioritization, stakeholder engagement, and analytics delivery. Builds and manages BI, analytics, and data engineering teams while translating business needs into scalable Azure-based solutions, Power BI dashboards, reporting platforms, predictive analytics, automation, and AI-enabled capabilities. Oversees data quality, metric standardization, roadmap development, executive communications, and cross-functional transformation initiatives.

Monitors real-time operations, staffing, volumes, handle times, and service levels to optimize intraday performance. Adjusts schedules, recommends overtime or time off, supports week-ahead planning, analyzes trends, coordinates client and operations engagement, and manages contingencies such as outages or weather events. Facilitates workforce onboarding and offboarding, improves workflows, supports special projects, and coordinates application and telephony downtime affecting forecasting.

Monitors real-time operations, staffing, volumes, service levels, and intraday performance. Adjusts schedules, coordinates overtime and time off, supports week-ahead planning, and collaborates with operations and clients. Analyzes trends, manages contingency events and system outages, facilitates employee onboarding and offboarding, and improves workflows. Requires strong communication, analytical, problem-solving, documentation, and workforce management skills.

Leads healthcare claims administration operations by coaching and developing senior process consultants, monitoring service quality and productivity metrics, handling escalations, auditing calls, delivering training, and driving continuous improvement. The role manages customer satisfaction, service levels, call performance, process quality, compliance with HIPAA regulations, and alignment with client and organizational goals.

Leads customer service associates by managing shifts, monitoring quality and productivity, ensuring schedule adherence, resolving technical and HR concerns, conducting coaching and performance reviews, facilitating team development, maintaining compliance, and preparing operational reports. The role also supports interviews, disciplinary processes, policy updates, and adherence to healthcare privacy and security requirements including HIPAA and HITECH.

Leads customer service teams by monitoring quality, productivity, schedule adherence, and policy compliance. Conducts call reviews, coaching, calibrations, trend analysis, huddles, and performance evaluations. Resolves employee concerns, supports technical issues, manages disciplinary documentation, cascades process updates, prepares operational reports, and ensures compliance with HIPAA, HITECH, URAC, and information-security requirements.

Leads call center teams by managing shifts, monitoring productivity and quality, ensuring schedule adherence, resolving technical and employee concerns, and delivering coaching. Conducts performance reviews, develops individual plans, cascades policy updates, supports compliance with healthcare regulations, prepares operational reports, handles disciplinary processes, and assists with recruiting and team development.

Leads claims administration operations by coaching and developing senior process consultants, monitoring quality and productivity metrics, ensuring client service goals, and driving process improvements. Oversees staffing, training, attendance, quality, and workload distribution while coordinating with operations management. Participates in client discussions, supports team development, resolves operational issues, and promotes compliance with HIPAA and workplace safety standards.