Our Opportunity:
Chewy is seeking an Associate Director, Customer Analytics to join our Marketing Science and Operations team in Boston, MA or Plantation, FL. This role will partner cross-functionally with channel managers, marketers, and other key stakeholders within Chewy on a wide variety of data initiatives across the organization with the opportunity to influence the decision-making process and strategy development. In this role, you will lead a team of analytics managers to perform exploratory analyses and deliver insights that will support Chewy’s customer acquisition and retention. As part of a dynamic team, this role offers a tremendous opportunity to make an impact with the leading online pet retailer in the US.
What You'll Do:
- Identify and manage strategic and tactical priorities supporting our marketing team while also working with colleagues across product, data science, and engineering to bring forward the best solutions to the problem at hand.
- Proactively interact with the internal product managers and stakeholders within the business teams to drive customer-centric changes through data-driven analyses and recommendations.
- Drive strategic insights on customer behaviors and existing/new propositions (loyalty programs, sales campaigns, discounted offers, etc.) across various marketing channels for Chewy customers.
- Proactively monitor existing metrics, develop, and propose new metrics, and work across the organization to make actionable intelligence available to business stakeholders.
What You'll Need:
- Bachelor’s degree in Math, Statistics, Economics or a related degree with analytics and quantitative emphasis; MBA or Masters in Analytics preferred.
- 8+ years in a quantitative role supporting business initiatives through data-driven decision frameworks.
- Experience in customer analytics, preferably with an online retailer.
- Expertise in data querying languages (SQL) and scripting language experience (Python prefered).
- Experience in developing visualization tools such as Tableau, Looker, MicroStrategy, Shiny, etc., nice to have.
- Demonstrated ability to dig into the “why” of various results and present data driven insights and recommendations, with a bias for action.
- Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses.
- Experience leading in a fast-paced environment and working with a diverse team.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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