Our Opportunity:
Chewy is looking for an Associate Director, Learning & Development to help lead the enterprise-wide Learning & Development team that will produce engaging, scalable training interventions for Chewy's diverse workforce of 18,000+ Team Members! The ideal candidate will be a leader and builder to assess learning needs, build curricula/content that proactively aligns to Chewy's operating principles and business objectives. This role will lead the team in designing innovative, impactful curricula impacting the entire organization. This role will partner with the Director of L&D as a critical leader with vision in Chewy's Learning & Development space and will contribute substantially to HR's ability to drive exceptional business performance through the development of Chewy's talent!
What you'll do:
- Lead the creation of innovative, high-quality training content that meets learning objectives and drives improved performance results across Chewy's talent base, with initial focus on content areas such as, leadership/management development, functional development, performance skills and onboarding.
- Provide expertise on standard process management & leadership development content to support setting the standard on Chewy leadership across the organization.
- Lead the curriculum assessment and design process for the global L&D function
- Design learning solutions using an array of blended delivery methods - instructor-led, e-learnings, mobile, print, video, gamification, business simulations, micro-learnings, social, etc.
- Partner with HR, Corporate departments and leadership partners across the business to design and adapt content that meets specific functional and performance needs
- Review capability or curriculum gaps to propose improvements to instructional approach and/or recommend other solutions
- Support the building of a centralized instructional design, development and delivery team that will assess and meet both current and future learning demand
- Define and measure success metrics to assess short- and long-term transfer and effectiveness of learning programs
- Establish and maintain the design, quality and brand standards for learning at Chewy; work with functional training teams to ensure a globally consistent approach to training
- Be an inspiring leader in the areas of learning standard methodologies, instructional design and adult learning methods; implement solutions to continuously keep Chewy learning relevant for our talent base
What you'll need:
- Bachelor's Degree or equivalent experience; concentration in Instructional Design, Education, Communications or Business Administration preferred
- Minimum 8-10 years as a prominent figure in professional L&D, concentrating on developing curricula, inventing instructional approaches, and applying innovative delivery methods. Ideally within a corporate setting.
- Proven track record of building and delivering engaging, sustainable training interventions from the ground up
- Experience designing and leading the design of a wide portfolio of training experiences (instructor-led, eLearnings, etc.)
- Proficiency in instructional technology, such as authoring software (Captivate, InDesign, etc.), video editing software, and Learning Management Systems (LMS)
- Exceptional collaboration, interpersonal and diagnostic skills with demonstrated abilities to communicate effectively (written and oral) with all types of Team Members, from front-line workers to corporate executives
- Previous experience in managing content design teams and working cross-functionally with other technical and non-technical teams
- Solid organizational and project management skills; ability to manage multiple priorities concurrently and with little oversight
- Notable attention to detail and accuracy; high level of commitment to exceptional work quality
- Demonstrated capacity to be highly creative, analytical, and data-driven at same time
- Occasional travel to Chewy's other offices and Fulfillment Centers as needed (10-15%)
Bonus:
- Specific experience designing learning solutions for the following talent environments are preferred but not required:
- E-Commerce / Consumer Goods Organizations
- Call centers (or a similarly customer focused environment)
- Distribution Centers (or similar environment)
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
