Associate Director, Key Cities Strategy and Operations

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity

You will take the lead in driving growth strategy and execution for a collection of our key markets, delivering impact across marketing, our merchant network, logistics, campuses, and product. You’ll partner closely with the Key Cities Strategy team to understand performance at a hyper-local level, uncover growth opportunities, and, at a fast pace, drive high-ROI investments across the business. To succeed, you’ll bring a sharp analytical toolkit, a relentless ownership mentality, and an uncompromising bias for action.

The Impact You Will Make

• Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply.

• Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership.

• Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth.

• Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead.

• Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets.

• Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy.

• Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools.

• Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position.

What You Bring to the Table

• 8+ years of experience in strategy, operations, consulting, business development, or a high-growth environment, ideally with exposure to multi-market management.

• Proven ability to deliver measurable business impact quickly through strategy and execution.

• Strong analytical skills, with the urgency to move from data to decision to action.

• Fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn’t wait for direction.

• Strong communication and stakeholder management skills, capable of influencing at all levels of the organization.

• Entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors.

• Genuine curiosity about local market dynamics and customer behavior, with the drive to be “in-market” to understand and shape growth firsthand.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Base Salary: $156,500-$183,500 per year.

Wonder Group uses geographic-specific salary structures, which means the salary offered  may vary depending on where the job is located. The final salary offer will take into account  various factors, such as the candidate's skills, education, training, credentials, and  experience. 

Our hybrid model requires 3 days a week in the office. That said, many team members  choose to come in more often to take advantage of in-person collaboration and  connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it  works for you. Up to 10% travel expected.

#LI-Hybrid

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens.  We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.  If you have a disability, please let your recruiter know how we can make your interview process work best for you. 

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.