About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionThe Associate Director, APS Data Operations provides strategic and operational leadership for patient services, copay and affordability, specialty pharmacy, hub, and related data operations. This role ensures trusted, timely, compliant, and business-ready data through effective acquisition, integration, quality management, anonymization, vendor oversight, launch readiness, and continuous improvement.
The role leads technical workstreams and contributes to program outcomes by developing actionable methods and analyses, collaborating with cross-functional partners to integrate technical solutions throughout the lifecycle, and advising on complex technical decisions and risks.
Responsibilities
Lead end-to-end data operations for patient services, copay and affordability programs, specialty pharmacy, hubs, patient engagement, and related commercial data domains.
Lead technical workstreams and deliver high-quality technical outputs for complex projects and programs. Define and validate methods, document results and key assumptions, ensure adherence to applicable standards and controls, and communicate technical progress, impacts, risks, and recommended mitigations to project leads and stakeholders.
Oversee onboarding, validation, reconciliation, monitoring, and delivery of internal and external data sources.
Implement and monitor data lifecycle and quality processes to maintain data accuracy and consistency.
Develop and maintain metadata documentation to improve data accessibility and usability.
Conduct data lifecycle management activities, including data retention, archival, and disposal.
Identify and resolve data management issues and recommend process improvements that enhance efficiency, quality, and scalability.
Ensure anonymized and privacy-preserving data assets are delivered accurately, securely, and on time for analytics, reporting, patient journey measurement, and operational decision-making.
Partner with cross-functional business and technical teams to integrate solutions throughout the data lifecycle and advise on complex technical decisions and risks.
Partner with BTS, Privacy, Legal, Compliance, Information Security, and Data Governance to implement appropriate data access, anonymization, retention, security, and handling controls.
Lead operational governance for data vendors and service providers, including service levels, issue escalation, contracts, budgets, and performance improvement.
Lead data readiness for product launches, program expansions, and vendor transitions, including requirements, testing, controls, support procedures, and risk mitigation.
Identify and implement automation and AI-enabled monitoring opportunities that improve data quality, efficiency, and operational capacity.
Lead and develop employees, contractors, and partner resources, and communicate performance, risks, decisions, and recommendations to senior stakeholders.
Bachelor's degree in Information Systems, Data Management, Computer Science, Engineering, Business Analytics, Healthcare Administration, or a related field required; advanced degree preferred.
Minimum of 10 years of professional experience, including at least 5 years in data operations, data acquisition, data integration, data quality, analytics operations, or a related discipline.
Demonstrated experience leading technical workstreams, developing actionable methods and analyses, and delivering technical outputs for complex projects or programs.
Ability to define and validate analytical or technical methods, document results and assumptions, apply standards and controls, and communicate technical progress, impacts, and risk mitigations.
Experience implementing data lifecycle and quality processes, maintaining metadata documentation, and managing retention, archival, and disposal activities.
Experience leading complex, cross-functional data initiatives and integrating technical solutions throughout the lifecycle in a regulated environment.
Experience with healthcare, patient services, copay or affordability, specialty pharmacy, hub, claims, enrollment, engagement, or related data.
Strong understanding of data integration, data quality management, anonymization and privacy-preserving practices, operational controls, metadata, and issue management.
Experience managing vendors, contracts, budgets, service levels, and geographically distributed resources.
Working knowledge of SQL, relational databases, cloud data platforms, data integration patterns, and modern monitoring tools.
Demonstrated people leadership, executive communication, and ability to advise stakeholders on complex technical decisions and risks.
Pharmaceutical or life sciences industry experience preferred.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's degree in Information Systems, Data Management, Computer Science, Engineering, Business Analytics, Healthcare Administration, or a related field
- Advanced degree
- At least 10 years of professional experience
- At least 5 years of experience in data operations, data acquisition, data integration, data quality, analytics operations, or a related discipline
- Experience leading technical workstreams and delivering technical outputs for complex projects or programs
- Ability to define and validate analytical or technical methods, document results and assumptions, apply standards and controls, and communicate risks
- Experience implementing data lifecycle and quality processes, maintaining metadata documentation, and managing retention, archival, and disposal
- Experience leading cross-functional data initiatives and integrating technical solutions throughout the lifecycle in a regulated environment
- Experience with healthcare, patient services, copay or affordability, specialty pharmacy, hub, claims, enrollment, engagement, or related data
- Understanding of data integration, data quality management, anonymization, privacy-preserving practices, operational controls, metadata, and issue management
- Experience managing vendors, contracts, budgets, service levels, and geographically distributed resources
- Working knowledge of SQL, relational databases, cloud data platforms, data integration patterns, and modern monitoring tools
- People leadership and executive communication skills, including advising stakeholders on complex technical decisions and risks
- Pharmaceutical or life sciences industry experience
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
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Parental & Family Support — Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
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Leave & Time Off Breadth — Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
