About The Role:
Join the Retail Operations Team as an Associate Director, Brand Operations where you will serve as the vital link between brand strategy and operational excellence. You will be responsible for managing the day-to-day and back-end mechanics that allow the world’s most innovative brands to thrive across multiple commerce channels. Utilize Stackline’s proprietary data set to uncover opportunities as a trusted advisor to some of the biggest brands in the world.
The Associate Director, Brand Operations will be responsible for operating clients’ supply chains, enabling multi-channel fulfilment while driving profitability. You will own the results of brands’ performances and be the subject matter expert for packaging, fulfillment and supply chain optimization. You will be expected to be the subject matter expert and incorporate new supply chain and fulfillment technologies that optimize brands’ performances across retailers. This individual will innovate and be part of creating the tools and systems that will help brands successfully operate their businesses. This is a hybrid role based in Seattle (4 days/week in office).
What You Will Do:
- Multi-Channel Fulfillment – manage and scale fulfillment strategies across various platforms to maximize logistical efficiencies and minimize cost.
- Sales Forecasting – analyze historical data and market trends while leveraging proprietary Stackline tools to create accurate demand forecasts, ensuring optimal inventory levels.
- Catalog Management - create, maintain and optimize product listings to ensure accuracy, compliance and discoverability across all retail platforms.
- Order Management – Oversee the end-to-end order generations, ensuring timely processing and coordination between brands, retailers and carriers.
- Multi-Channel Fulfillment – manage and scale fulfillment strategies across various platforms to maximize logistical efficiencies and minimize cost.
- Promotional Planning – partner with marketing teams to align operational readiness with promotional calendars, peak planning and new product launches.
- Defect Resolution – proactively monitor and identify operations defects, including shipping errors, listing suppressions and supply chain disruptions.
- 5+ years of relevant supply chain and/or account management experience
- 3+ years running and operation e-commerce retail fulfilment for programs such as Amazon Seller Central
- 4+ years of experience using Microsoft Excel to analyze large amounts of data and draw insights
- Demonstrated experience drawing insights from data to provide recommendations to clients on e-commerce strategy
- Demonstrated ability to stay organized while prioritizing and managing workflows
- Track record of synthesizing various data inputs into cohesive, creative, and polished client deliverables
- Demonstrated excellent written and oral communication skills
- Experience manipulating data with technologies such as Redshift, SQL, Python, or similar.
- Experience using AI tools to develop new technologies
It’s important that each and every employee feels they are supported and can complete their life’s best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, geographical location, and performance. The pay range for this position located in Seattle is $140,000 - $160,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition, we provide a robust benefits and perks package that includes:
- Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
- Fertility benefits to support your path to parenthood
- 401(k) with company match to help you plan ahead
- Company-paid life insurance
- 20 days of PTO + 9 company holidays to truly unplug
- Paid parental leave for all parents — because family matters
- Summer Fridays (log off at 3pm and enjoy it)
- Regular in-office social events including happy hours and catered lunches
- A thoughtfully stocked kitchen with healthy snacks and fresh fruit
Skills Required
- 5+ years of relevant supply chain and/or account management experience
- 3+ years running and operation e-commerce retail fulfilment for Amazon Seller Central
- 4+ years of experience using Microsoft Excel to analyze large amounts of data
- Demonstrated experience drawing insights from data to provide recommendations to clients on e-commerce strategy
- Demonstrated ability to stay organized while prioritizing and managing workflows
- Track record of synthesizing various data inputs into cohesive client deliverables
- Demonstrated excellent written and oral communication skills
What We Do
Stackline is a retail technology company that builds commerce tools for thousands of the largest consumer brands, retailers, and professional service firms. Our mission is to fuel the future of commerce by bringing brands and customers closer together.
Why Work With Us
We're a team of problem solvers and creative thinkers, engineers and new business builders. When employees join Stackline, they quickly discover that our talented, ambitious teams will help them accomplish their life's best work.
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