Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
The Global Merchant & Network Services (GMNS) product organization plays a central role in powering the American Express network—supporting billions of transactions annually across more than 170 markets.
We are looking for a highly motivated Associate / Senior Associate – Product Management to support the development and scaling of our Network Tokenization capabilities, a critical component of modern digital payments. Tokenization underpins secure and seamless experiences across digital wallets, virtual cards, Agentic commerce and emerging payment use cases.
This role operates at the intersection of Product Ownership and Product Operations and offers the opportunity to work on the development and delivery of critical digital lifecycle products that power secure and seamless payment experiences.
You will partner closely with Product Managers, Engineering, and cross-functional stakeholders to drive execution, maintain product health, and contribute to roadmap delivery in a fast-paced, agile environment.
Responsibilities- Partner with Product Managers to define and execute product roadmap initiatives
- Participate in Agile ceremonies, including sprint planning, backlog grooming, and daily stand-ups
- Act as a bridge between business and technology teams to ensure clarity and alignment on requirements and delivery
- Drive execution of product initiatives, ensuring timely and high-quality delivery
- Analyze product performance metrics and generate actionable insights
- Collaborate with stakeholders across business, risk, technology, servicing, and operations
- Contribute to continuous improvement of product delivery processes and operational efficiency
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- 2–4 years of experience in product management, product operations, business analysis, or consulting roles
- Basic understanding of Agile/Scrum methodologies
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to work in a fast-paced, collaborative environment
- Hands-on experience with Rally (Agile Central) for managing user stories and backlogs
- Experience working with digital products or platforms
- Familiarity with tools like JIRA, Confluence, or similar
- Experience with data analysis (Excel, SQL, or similar)
- Understanding of customer experience principles
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Business, Engineering, Computer Science, or a related field
- 2-4 years of experience in product management or related roles
- Basic understanding of Agile/Scrum methodologies
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Hands-on experience with Rally (Agile Central)
- Experience working with digital products or platforms
- Familiarity with tools like JIRA, Confluence, or similar
- Experience with data analysis (Excel, SQL, or similar)
- Understanding of customer experience principles
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
