Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within Global Merchant and Network Services (GMNS) Product and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products. This role will focus on modern payment form factors including Digital Wallets, Contactless (NFC), QR, Transit, SoftPOS (Tap-on-Phone).
The successful candidate will serve as a central business contact to provide product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation across the GMNS product portfolio. This individual will develop deep subject matter expertise in assigned form factors and exhibit strong knowledge of product policies, operational frameworks, and transaction lifecycles.
Responsibilities- Develop a deep understanding of the entire product suite with focus on assigned form factors (Digital Wallets, Contactless, QR, Transit, SoftPOS etc) and define operational requirements to support scalable deployment across GMNS.
- Serve as a technical and business subject matter expert (SME) for assigned products, providing structured guidance and consultancy to internal stakeholders and external partners.
- Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches.
- Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products.
- Develop and maintain documentation, including FAQs, to support internal and external stakeholders.
- Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions.
- Create product toolkits and resources to enhance agility and accelerate time-to-market.
- Analyse operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles.
- Strong understanding of the payments and card industry
- Expertise in articulating product functionality and demonstrating technical acumen.
- Knowledge or experience in one or more of the following areas: Digital Wallets, Contactless/NFC payments, QR-based payments, Transit solutions, SoftPOS/Tap-on-Phone.
- Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus.
- Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs.
- Ability to learn new tools and processes and deliver consultancy to internal as well as external partners.
- Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.
- Ability to effectively prioritize and manage the completion of tasks.
- Self-motivated and proactive, with a high degree of autonomy and accountability.
- Passion for emerging payment technologies, innovation, and enhancing customer and partner experiences.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Strong understanding of the payments and card industry
- Expertise in articulating product functionality and demonstrating technical acumen
- Knowledge or experience in Digital Wallets, Contactless payments, QR payments, Transit solutions, SoftPOS
- Experience working with global, cross-functional teams
- Excellent collaboration and communication skills
- Ability to learn new tools and deliver consultancy
- Exceptional strategic, critical, and creative thinking
- Ability to manage and prioritize tasks effectively
- Self-motivated and proactive with accountability
- Passion for emerging payment technologies
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
