The Global Merchant & Network Services group (GMNS) Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide.
The role of Senior Associate Digital Product Management, Enterprise Payments is an exciting opportunity for a motivated individual to support the management and development of our global payments processing network.
The incumbent will assist Enterprise Critical Multi Year Initiatives and Line of Business funded initiatives aimed at improving how payment products are built and delivered at American Express. The Senior Associate Product Manager, will collaborate closely with Business, and Technology to deliver product enhancements for our Payments Network.
- Support the delivery of new Network Clearing, Pricing and Settlement capabilities
- Support the creation and maintenance of a backlog
- Translate complex business requirements into detailed User stories as part of the capability and feature landscape, working closely with engineering teams and other platform teams where there are dependencies
- User story creation, refinement and sign off , making sure outcomes are met
- Planning preparation and fulfillment of PI planning objectives in support of Agile and SAFe practices
- Identify and communicate risks to work that is in-flight, and provide viable alternatives to mitigate those risks
- Partner with peers and leadership to improve Agile working practices, improving throughout and maximising the delivery of value
- Foster and contribute to a culture of ownership and collaboration by adopting a mindset of doing whatever it takes to make the team successful
- Skill in prioritisation of demand and owning a backlog of work
- Skill in identifying gaps - requirements/user stories, acceptance criteria, and backlog of work completeness
- Ability to detect missing scenarios, edge cases, and identifying non-functional requirements such as system performance/availability and SLAs
- Ability to consider, design and embed appropriate risk management controls into all our processes and capabilities
- Ability to effectively engage with engineering teams, follow technical discussions, and challenge solutions constructively when misaligned with product intent or customer needs
- Being passionate about the product, advocating the vison to inspire the scrum team and stakeholders
Preferred Qualifications
- Experience of performing a Product Owner role with an Engineering Scrum team, managing their backlog of work and delivery priorities
Certified SAFe Product Owner/Product Manager (POPM), CSPO, or equivalent certification.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Skill in prioritisation of demand and owning a backlog of work
- Skill in identifying gaps - requirements/user stories, acceptance criteria, and backlog of work completeness
- Ability to detect missing scenarios, edge cases, and identifying non-functional requirements
- Ability to embed appropriate risk management controls into processes and capabilities
- Ability to effectively engage with engineering teams
- Being passionate about the product and advocating the vision
- Experience of performing a Product Owner role with an Engineering Scrum team
- Certified SAFe Product Owner/Product Manager (POPM), CSPO or equivalent certification
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
