About Blue Cross
Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.
How Is This Role Important to Our Work:
This position is responsible for helping improve and maintain bluecrossmn.com, our primary public-facing website that supports members, prospective members, providers and agents. You will be editing and publishing content, validating website issues, ensuring content quality standards and testing new functionality.
A Day in the Life:
- Edit, maintain, and publish Web content using Acquia Drupal, CMS and DAM tools in addition to other SAAS solutions.
- Manage , organize and publish PDFs, images, videos and other assets online using various tools.
- Help coordinate workflow of tickets coming into the CX department and ensure changes are completed accurately and on time.
- Assign tickets to the correct internal team member
- Coordinate stakeholder meetings as needed to ensure timely resolution of digital requests
- QA test and confirm when website issues or publishing requests have been resolved and communicate back to stakeholders
- Help coordinate Annual Enrollment Period / Open Enrollment Period across multiple stakeholders and many Web pages that need updating annually.
- Help the Member Mobile App and Member Portal teams test new features and releases.
- Assist ongoing QA of digital properties both manually and using online tools (Ie. Site Improve) to ensure accuracy accessibility and functionality.
Nice to Have:
- Bachelor's degree.
- Basic understanding of HTML preferred but not required.
- Understanding of SEO practices.
- Background in CX / Design Thinking.
- Healthcare experience.
- Mobile experience.
Required Skills and Experiences:
- 2+ years' related experience or Bachelor’s degree. All relevant experience including work, education, transferable skills, and military experience will be considered.
- Candidate must be customer-focused, results-oriented, collaborative and self-motived.
- Must have strong organizational and communication skills.
- Proficient in Microsoft Office suite.
- Proficient in AP style writing and editing
Role Designation:
Hybrid Remote
Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely. Onsite is full-time onsite.
Make a difference
Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
Top Skills
What We Do
Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives. Chartered in 1933 as Minnesota’s first health plan, we’ve promoted wider, more economical and timely availability of health services for the people of Minnesota for 80+ years.
Blue Cross® and Blue Shield® of Minnesota is a nonprofit independent licensee of the Blue Cross® and Blue Shield® Association.
