Jobs at Blue Cross and Blue Shield of Minnesota

Leads enterprise employee relations and leave-of-absence functions, personally handling complex investigations and high-risk employment matters. Oversees governance, compliance, documentation, escalation standards, reporting, and risk mitigation. Advises HR leaders and legal counsel on corrective actions, performance plans, terminations, and workforce reductions. Builds team capability, manages capacity, improves processes, and uses case data to strengthen policies, leadership practices, and prevention strategies.

Leads the enterprise analytics and AI strategy, overseeing business intelligence, advanced analytics, population health analytics, AI governance, platforms, pipelines, and model deployment. Partners with senior leaders to translate complex data into business decisions, improve healthcare affordability and quality, and deliver measurable outcomes. Builds and leads a high-performing analytics organization, manages its budget, establishes responsible AI practices, and communicates recommendations to executives and the Board.

Supports employer health insurance clients through onboarding, retention, renewals, service issue resolution, and account administration. Coordinates with internal teams, account managers, brokers, consultants, and agents; maintains Salesforce records; supports enrollment platforms and employer portals; creates client communications and educational materials; and assists with enrollment meetings, broker events, and member engagement initiatives.

Leads National Accounts sales and account management, focusing on client retention, growth, margin, business planning, and organizational performance. Manages, coaches, and develops teams; builds executive client relationships; oversees account strategies, renewals, product and pricing alignment, and cross-functional execution. Partners with Marketing, Underwriting, Product Management, and Operations to address market needs and strengthen the account management practice.

Supports enterprise resilience and business continuity by developing recovery plans, conducting business impact analyses, identifying risks and dependencies, facilitating exercises, monitoring compliance and metrics, and driving corrective actions. Advises stakeholders, leadership, and vendors on continuity requirements and resilience practices. Supports crisis management activities, including response coordination, documentation, governance, reporting, audits, and recovery operations. Provides on-call support during incidents and activations.

Supports healthcare product planning, lifecycle management, implementation, pricing, market analysis, product performance monitoring, and product enhancements. Coordinates product strategy and readiness with operations, actuarial, finance, marketing, and other teams. Develops dashboards and measurement plans, supports product sunsets, and contributes to data-driven process improvements and new market opportunities.

Serves as the primary contact for health plan clients, brokers, and consultants, retaining and growing accounts through exceptional service. Coordinates renewals, projects, reporting, communications, and internal resources; develops client-facing materials and conducts enrollment, wellness, and educational events. Resolves escalated service issues, prepares plan documentation, analyzes reporting, supports operational improvements, and mentors Account Advisors. Requires healthcare or insurance sales experience, a bachelor’s degree or equivalent experience, an insurance producer license, and overnight travel as needed.

Plans, leads, and coordinates complex internal audit projects, including ICOFR testing and special engagements. Identifies operational and internal control risks, prepares reports for senior management, supports ERM and regulatory audit activities, and advises business leaders on risk mitigation. The role also reviews audit workpapers, supervises and coaches audit staff, collaborates across departments, and improves audit practices and processes.

Retains and grows major and national employer health insurance accounts by serving as the primary client relationship and service lead. Coordinates implementations, renewals, benefits, claims, billing, enrollment, IT, pharmacy, and other cross-functional operations. Analyzes account performance and financial trends, resolves operational issues, supports proposals and growth initiatives, manages client communications, and represents customer needs internally. The role also mentors junior Client Advisors and requires a state health and accident producer license.

Lead sales and account management for local markets across Individual, Medicare Advantage, Small Group, Mid-Market and Specialty segments. Develop and execute strategic sales and business plans, set quotas and forecasts, mentor teams, collaborate cross-functionally, oversee contracts/compliance, pursue growth and retention, and monitor market and regulatory trends to meet membership and financial goals.