At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!
SUMMARY: Mid-level personnel will monitor changes and critical conditions related to computer databases and operating systems, and provide customer support as required. In addition, they will learn how to perform problem analysis, troubleshooting and problem resolution skills for all customer products supported by Navisite including SQL, Oracle, Windows and UNIX/LINUX.
SHIFT WORK! TUESDAY - MONDAY 7:30am - 3:30pm
JOB REQUIREMENTS
-Experience with SQL Server and Oracle is required
-An attention to detail, but also the ability to see the bigger picture
-The candidate should be interested in learning and working with database management systems such as Oracle and SQL Server
-IT College Degree preferred but will consider applicants with equivalent work-related experience
-2 years of hands-on experience in the IT field preferred
-2 years of customer service-related experience preferred
-Ability to assimilate information from many different sources including mentoring, independent study, written materials and online training
-Enthusiasm to learn new technologies
-Ability and desire to learn at a rapid pace
-Understand the importance of following internal and customer procedures
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Provide detailed monitoring of Oracle, SQL Server, and other server platforms
-Database and Operating System troubleshooting and problem resolution to environments including, but not limited to, SQL, Oracle, Windows and UNIX/LINUX
-Effectively communicate with customers using both written and verbal communications
-Follow internal and customer standard operating procedures (SOPs)
-Respond to pages within time determined by SLA, handle entry level database tasks for Oracle and SQL Server, escalate all other pages to appropriate person (training provided for database tasks)
-Promptly and accurately bill (internally and externally) for all work activities
-Responsible for driving customer satisfaction by continuing to deliver support excellence with your willingness to listen, understand, and anticipate our customers’ needs
-Assume accountability for service reliability
-Additional duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Bachelor’s Degree from a four- year college or technical school; or one to two year related experience and/or training; or equivalent combination of education and experience in Information Technology (IT).
NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.
Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.
You must ensure compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation.
What We Do
Navisite is a trusted digital transformation partner for growing and established global brands. Through our highly specialized teams, industry solutions, business process expertise and application services, we provide the capabilities and practical guidance customers need to modernize, build and support more agile, resilient and expanding businesses. Our strategic advisory and transformation services advance innovation with comprehensive cloud, enterprise application, data management, intelligent automation and cybersecurity solutions, empowering customers to navigate change and meet new demands at any point in their journey.
