Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.
The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.
This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS
What you will do
Customer Onboarding & Adoption
- Support new customers during their onboarding journey
- Join or lead onboarding kick-off calls to understand customer goals and expectations
- Walk customers through platform features, navigation and key workflows
- Help customers understand how to use the platform for their specific needs
- Encourage early usage and engagement across customer users
Customer Education & Training
- Deliver walk-through sessions
- Share training materials, guides and help resources
- Answer “how do I” questions and explain product features in simple terms
- Reinforce best practices and common use cases
Communication & Coordination
- Act as a friendly, reliable point of contact during onboarding
- Co-ordinate with Validation teams to ensure required validation steps are completed
- Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
- Work with Support or Deployment teams when technical questions arise (without owning the fix)
Documentation & Handover
- Keep customer notes and onboarding progress up to date in internal systems
- Confirm when customers have completed onboarding and are ready for next steps
What you will have
- 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
- Strong communication skills and confidence speaking with customers
- Friendly, helpful, and professional attitude
- Organized with good attention to detail
- Comfortable learning new systems and explaining it to others
- Interest in customer success, onboarding, or SaaS roles
- Experience delivering training, demos, or presentations
- Familiarity with CRM or customer success tools
Benefits
- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
- Business travel insurance and global employee support programs
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Skills Required
- 2+ years customer success/relationship/account management experience in Digital Security, SaaS or Software sector.
- Strong communication skills and confidence speaking with customers.
- Friendly, helpful, and professional attitude.
- Organized with good attention to detail.
- Comfortable learning new systems and explaining them to others.
- Interest in customer success, onboarding, or SaaS roles.
- Experience delivering training, demos, or presentations.
- Familiarity with CRM or customer success tools.
DigiCert Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DigiCert and has not been reviewed or approved by DigiCert.
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Leave & Time Off Breadth — Vacation/PTO and sick leave are characterized as strong, and some accounts mention a sabbatical program.
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Retirement Support — The package includes a 401(k) with company matching, with recent confirmations of this benefit.
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Flexible Benefits — Hybrid and work-from-home options are referenced consistently, indicating practical flexibility in how and where work is done.
DigiCert Insights
What We Do
DigiCert is the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence, knowing their digital footprint is secure.
