Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not only redefining what's achievable, we're also creating a place where amazing career moments are made possible.
Position Overview
We're searching for two Associate Customer Project Leads to join our Implementation Team in a remote capacity within the United States. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do
- Plan, manage, and adapt implementation projects to meet evolving customer needs
- Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments
- Own end-to-end customer communication as the primary point of contact, managing expectations and sharing progress
- Build strong, trust-based customer relationships by proactively addressing risks and anticipating needs
- Translate technical and process details into clear, customer-friendly guidance
- Serve as a product SME, managing complex, multi-system implementations and coordinating cross-functional teams for smooth handoffs
We're Excited to Learn More About You
Your experience may include:
- Bachelor's Degree or equivalent work experience
- 3+ years of Customer Service experience
- Proficient with Microsoft Office
You may have other skills or credentials, including:
- PMP Certification
- Insurance industry knowledge
- Implementation experience
- Data conversion experience
We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. At Applied, we are not only committed to delivering innovative services to our clients but doing so as a team.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $55,000 - $85,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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What the Team is Saying
Applied Systems Compensation & Benefits Highlights
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Leave & Time Off Breadth — Benefits begin on day one and include multiple paid time off types such as vacation, sick, holidays, birthday, volunteer time, floating holidays, wellness days, and generous PTO options.
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Parental & Family Support — Six weeks of paid parental leave for all parents, including adoption, is provided alongside family medical leave, childcare support, and onsite mother’s rooms.
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Inclusive Benefits Coverage — Health coverage explicitly includes mental‑health benefits, transgender health care, and abortion travel support, complemented by FSAs and wellness incentives.
Applied Systems Insights
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What We Do
Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other, too. At Applied, we have a mission and a vision that guide us, values that anchor us, and a determination to achieve that propels us forward. We push the boundaries of innovation to solve the biggest challenges in insurance – helping us earn the title of indispensable partner from our customers. Our teammates show up as they are, creating an authentic environment that fosters collaboration, curiosity and connections – and one that doesn’t waste time on the unnecessary confines of corporate bureaucracy or hierarchy. No matter the role or title, you have a voice at the table, space to work hard and achieve, and unending opportunities to be a great teammate.
Why Work With Us
Our commitment to you is simple: when you bring your best, we promise you a place where amazing career moments are made possible.
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Applied Systems Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Applied, we trust that our people will achieve the outcomes and deliver high-impact results to our customers, in whatever way - hybrid, in-person, or remote - that works best for them.
