Associate Credit Representative

Ingram Content Group (ICG) is hiring an Associate Credit Representative to contribute to our team in our La Vergne, TN office. 

As the Associate Credit Representative, you will support basic accounts receivable (AR) related Credit/Collection functions for Ingram Content Group.  You will ensure efficiency, accuracy and timely processing of transactions including order release, accounts receivable collections, accounts payable offsets, and reconciliation functions for assigned accounts. In addition, you will learn AR, Billing Systems, various contracts, publisher websites, Home-state Tax Requirements, and Corporate Procedures for various Ingram Divisions.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree in business, finance or related field or directly related years of experience
• 1 year of experience in a customer-facing role
• 1 year of experience with Microsoft 365 including Work, Outlook and Excel

Key Responsibilities:

• Provides basic account management for assigned accounts, including daily order release, based on established guidelines.
• Monitors and updates customer account status and/or collection activity in the note system.
• Learns how to identify, draft and submit credit review recommendations to management for consideration/approval.
• Contacts customers proactively after review with department management when assigned credit limit exceeds orders, a special order is submitted, a past due balance prohibits the release of orders, etc.
• Partners with Management or other Credit Reps to evaluate customer records and recommends payment plans based on sales compensation, payment history, length of relationship and reason for arrears.
• Contacts and reports on all customers/accounts with a past due balance of 31+ days monthly via a spreadsheet for management review (Aged Trial Balance).
• Accesses various data bases for research and processing, including, but not limited to CyberSource, Web-Admin, Oracle, and Lightning Bug system etc.
• Handles credit card data, updates the customer/publisher website with cc information, or initiates assistance as needed for the customer/publisher to navigate/update themselves.
• Learns to escheat unclaimed property per applicable state laws and prepares and mails escheatment letters.
• Interacts with various other departments including Client Services, Sales, Accounts Payable, Returns, and IT to resolve issues.
• May Initiate Third Party Placements via their on-line system and acts as liaison between agency and Management..

Hiring Salary Range: $18.35/hr - $22.20/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish