Associate Consultant, Communication & Change Management

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The TELUS Health Communication & Change Management Solutions team is responsible for advising clients on all aspects of communication and change management related to health, pension, and benefits programs (pension and savings plans, benefits and wellness programs, compensation, absence and disability management, and employee assistance programs).
We are looking for an agile and creative communication specialist to join our team. The Associate Consultant will help bring our clients’ HR programs and initiatives to life. If you are someone who enjoys transforming complex ideas into simple, engaging content, providing strategic communication advice, and ensuring projects run smoothly and efficiently, read on. You could be a great fit for our team.
You will be based out of Canada but will be supporting some of the globe's leading companies. You will be working with senior decision makers in human resources to execute on the communication strategies you help develop. It’s challenging, meaningful and fast-paced work. It’s also incredibly rewarding.
This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area.

Your responsibilities will include:

• Working with our senior team members to deliver end-to-end communication solutions for our clients
• Creating content for various audiences and media, including: newsletters, infographics, posters, booklets, videos, presentations, eMags and websites
• Creating accurate budgets and realistic timelines – and managing both through project completion
• Managing vendors (e.g. graphic designers, digital specialists, translators, printers) – including obtaining quotes, coordinating activities, managing against project timeline, and ensuring quality delivery
• Evaluating and measuring the effectiveness of communication – through surveys, focus groups, online statistics and other channels
• Contributing to meetings with internal colleagues and external clients
• Researching and recommending ways to enhance our processes and services

Required education/experience:

• Comfort in a remote work environment
• Post secondary degree in communication, journalism, public relations, or a related field
• Minimum 2+ years’ experience working in a communication-related field

Required skills:

• Exceptional writing and communication skills – both technical and creative
• Ability to translate complex concepts into simple, engaging content
• Exceptional project management skills – with experience managing vendors, timelines, and budgets
• Strong client focus and business acumen
• Ability to manage multiple tasks while ensuring strong attention to detail
• Excellent organizational skills, flexibility, and ability to work both independently and in a team setting

Additional (valued) assets:

• Knowledge of or experience communicating about HR programs (benefits, pension, wellness, total rewards, etc.)
• Experience in a consulting environment
• Experience creating strategy and content for digital media – e.g. videos, apps, microsites
• Working knowledge of French

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.