Associate, Communications

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Communications will assist Customer Communications leadership in the creation, implementation, and management of our communication inventory.

What You'll Do

• Drive the Customer Communications review process across any assigned inventory by monitoring reporting, initiating reviews, and providing initial edits and recommendations.

• Assist in creating engaging content for various communication channels, including digital platforms, print, and email.

• Collaborate with stakeholders to gather information and updates for communication materials.

• Handle multiple projects on tight timelines.

• Manage assigned customer communications and work with senior team members to secure required approvals and ensure communications adhere to regulatory requirements, accurately reflect system functionality, and provide an excellent customer experience.

• Ensure consistency in messaging and brand voice across all communication materials and platforms.
  

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

• Attention to detail and excellent proofreading and editing abilities.

• Strong written and verbal communication skills, with the ability to convey messages effectively.

• Proficient skills in using communication tools and software, such as content management systems; PolicyTech; and Microsoft Office products, especially Word, Excel, and PowerPoint.

• Expertise in using Microsoft Word to track and review document edits.

• Ability to work collaboratively in a team environment and multitask effectively.

• Strong organizational skills and ability to meet deadlines.

• Extremely detail-oriented mindset and comfort developing and/or working with project plans/timelines.

• Creative thinking and a proactive attitude toward problem-solving.

• Writing sample and document revision required.

Preferred:

• Bachelor’s Degree in English, Marketing, Communications, or Journalism, bachelor’s degree and/or relevant previous experience.
  

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

• Competitive base salaries 

• Bonus incentives 

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement 401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance  

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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