Jobs at Sallie Mae

Supports operating system capabilities and software engineering initiatives by assisting with solution development, implementation, testing, quality assurance, troubleshooting, documentation, and project reporting. The role collaborates with engineering teams to deliver reliable enhancements and new products while following software development best practices and project requirements.

Owns paid media strategy and execution across social, search, and DSP platforms. Manages a $1M+ budget, drives lead generation and user growth, optimizes campaigns against CPA, ROAS, LTV, and value-based metrics, and develops testing, forecasting, attribution, and investment plans. Requires hands-on platform expertise, performance analysis, and scalable campaign management across the acquisition funnel.

Leads employee relations strategy, policies, investigations, conflict resolution, performance and disciplinary guidance, employment-law compliance, manager training, and collaboration with HR Business Partners and stakeholders.

Designs, develops, tests, deploys, and maintains scalable software systems. Owns moderately complex features, collaborates with engineers and product teams, participates in code reviews and documentation, and troubleshoots production issues across the software stack.

Owns the vision, strategy, roadmap, backlog, and measurable outcomes for digital lending products. Leads discovery, prioritization, agile delivery, stakeholder alignment, risk management, and product performance reporting. Applies AI and analytics to develop personalized features, accelerate product workflows, inform decisions, and promote responsible AI practices. Guides cross-functional product and delivery teams from concept through launch.

Plans and executes technology audits covering IT general controls, application controls, SDLC, cybersecurity, governance, and emerging technology risks. Evaluates control effectiveness, identifies deficiencies, recommends remediation, conducts follow-up reviews, and prepares audit reports. The role requires knowledge of SOX, GDPR, ISO 27001, IT risk management, automated controls, and data analytics, along with strong analytical and project management skills.

Manage the annual audit plan and conduct financial, operational, and compliance audits. Evaluate internal controls, policies, procedures, and risks; document findings and recommendations; communicate results to management; and monitor remediation activities. The role also requires staying current on regulatory changes and improving audit methodologies.

Contact customers about overdue accounts, explain repayment options, encourage payments, and provide empathetic, professional service. Accurately document calls, payments, repayment plans, and account information while meeting quality, compliance, and productivity goals. The role requires strong communication, listening, negotiation, probing, influencing, basic computer skills, schedule flexibility, and willingness to work in-office initially, then in a hybrid environment.

Perform 2nd-line analytical review of credit risk across underwriting, portfolio management, and loss mitigation. Develop risk appetite, metrics, Power BI dashboards, Python/SQL analytics, monitor portfolio segments, support credit reviews and regulatory exams, and communicate findings to leadership.

The role involves managing digital application analytics to enhance customer experiences, leading A/B testing, and collaborating across teams to optimize performance and reporting.

Lead web analytics: analyze digital customer behavior, build dashboards and measurement frameworks, forecast and optimize conversion funnels, design tests, automate reporting, ensure data quality, and present insights to stakeholders to drive digital experience improvements.

Make and receive customer calls to address overdue accounts, discuss repayment options, and encourage payments. Provide exceptional service, document interactions, enroll customers in repayment plans, meet quality/compliance/productivity goals, and build relationships through negotiation and problem solving.

24-month rotational early-career program across business controls, enterprise risk, compliance, and internal audit. Perform risk assessments, testing, root cause analysis, remediation support, reporting, and stakeholder communication while developing analytical, technical, and leadership skills.

A 24-month rotational early-career analytics program with three 8-month rotations across Business, Credit, Marketing, and Data Analytics. Use SQL, Python, SAS, and Power BI to analyze data, build dashboards, apply forecasting and statistical techniques, communicate insights to stakeholders, and support decision-making. Gain mentorship, leadership exposure, and cross-functional experience to develop into an analytics leader.

The Senior Director of Underwriting Strategies will lead the development and implementation of innovative underwriting strategies and risk management practices. Responsibilities include team leadership, cross-functional collaboration, and compliance oversight.

Lead daily treasury operations including cash management, funds transfers, bank account administration, payment processing, reconciliations, and issue resolution. Manage and develop a team, drive process improvements and automation, support Treasury technology initiatives, ensure strong controls and compliance, and collaborate cross-functionally with Accounting, Compliance, Risk, Legal, Technology, and external banking partners.

Support loan recovery by analyzing delinquent accounts, contacting borrowers, tracking payment commitments, maintaining documentation, preparing recovery reports, monitoring repayment schedules, coordinating escalations, and recommending process improvements to minimize losses.

The role involves managing strategic partnerships in loan sales and financing, focusing on financial modeling, cash flow analysis, and compliance with regulations. It requires collaboration with various internal and external stakeholders to support funding activities and decision-making.