Jobs at Sallie Mae

The role involves analyzing marketing performance data, providing insights, managing forecasting, and enhancing analytic processes within the Marketing Analytics team.

Plans and executes technology audits covering IT general controls, application controls, SDLC, cybersecurity, governance, and emerging technology risks. Evaluates control effectiveness, identifies deficiencies, recommends remediation, conducts follow-up reviews, and prepares audit reports. The role requires knowledge of SOX, GDPR, ISO 27001, IT risk management, automated controls, and data analytics, along with strong analytical and project management skills.

Manage the annual audit plan and conduct financial, operational, and compliance audits. Evaluate internal controls, policies, procedures, and risks; document findings and recommendations; communicate results to management; and monitor remediation activities. The role also requires staying current on regulatory changes and improving audit methodologies.

Contact customers about overdue accounts, explain repayment options, encourage payments, and provide empathetic, professional service. Accurately document calls, payments, repayment plans, and account information while meeting quality, compliance, and productivity goals. The role requires strong communication, listening, negotiation, probing, influencing, basic computer skills, schedule flexibility, and willingness to work in-office initially, then in a hybrid environment.

Perform 2nd-line analytical review of credit risk across underwriting, portfolio management, and loss mitigation. Develop risk appetite, metrics, Power BI dashboards, Python/SQL analytics, monitor portfolio segments, support credit reviews and regulatory exams, and communicate findings to leadership.

Support analytics initiatives by gathering, cleaning, modeling, and analyzing data. Produce forecasts, reports, and visualizations, document data and processes, and present actionable insights to influence leadership decisions while improving data quality and management.

Lead development and oversight of credit risk frameworks, assess and monitor credit exposures across products, advise senior management and board, implement monitoring tools, collaborate with business partners, and manage a team to mitigate credit risk and ensure regulatory compliance.

Support day-to-day operational activities, analyze data using SQL, recommend process improvements, document SOPs, explore automation/AI, prepare reports, and coordinate cross-functional tasks to increase efficiency.

The role involves managing digital application analytics to enhance customer experiences, leading A/B testing, and collaborating across teams to optimize performance and reporting.

Lead web analytics: analyze digital customer behavior, build dashboards and measurement frameworks, forecast and optimize conversion funnels, design tests, automate reporting, ensure data quality, and present insights to stakeholders to drive digital experience improvements.

Make and receive customer calls to address overdue accounts, discuss repayment options, and encourage payments. Provide exceptional service, document interactions, enroll customers in repayment plans, meet quality/compliance/productivity goals, and build relationships through negotiation and problem solving.

24-month rotational early-career program across business controls, enterprise risk, compliance, and internal audit. Perform risk assessments, testing, root cause analysis, remediation support, reporting, and stakeholder communication while developing analytical, technical, and leadership skills.

Lead analytics initiatives to optimize customer acquisition and conversion funnels. Analyze data, build models and forecasts, identify friction points, present insights to senior leadership, and collaborate cross-functionally to improve customer experience and business performance.

A 24-month rotational early-career analytics program with three 8-month rotations across Business, Credit, Marketing, and Data Analytics. Use SQL, Python, SAS, and Power BI to analyze data, build dashboards, apply forecasting and statistical techniques, communicate insights to stakeholders, and support decision-making. Gain mentorship, leadership exposure, and cross-functional experience to develop into an analytics leader.

The Director of Digital Performance & SEO will lead digital growth initiatives, focusing on strategy, analytics, SEO, and team management to optimize conversions and revenue.

The Senior Director of Underwriting Strategies will lead the development and implementation of innovative underwriting strategies and risk management practices. Responsibilities include team leadership, cross-functional collaboration, and compliance oversight.

The Manager, Corporate Finance & Transactions Paralegal oversees paralegal operations, assisting attorneys with legal documentation, SEC filings, and managing projects related to finance transactions.

Lead daily treasury operations including cash management, funds transfers, bank account administration, payment processing, reconciliations, and issue resolution. Manage and develop a team, drive process improvements and automation, support Treasury technology initiatives, ensure strong controls and compliance, and collaborate cross-functionally with Accounting, Compliance, Risk, Legal, Technology, and external banking partners.

Design, build, test, and support enterprise applications and API integrations using Python and SQL. Develop MuleSoft integrations, rules/decisioning solutions (Camunda/Drools), optimize databases, implement CI/CD with Azure DevOps, leverage cloud and AI tools, participate in Agile teams, troubleshoot production issues, and ensure compliance and documentation.

Design, implement, and support enterprise Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive), Power Platform, Power BI, and Microsoft 365 Copilot. Lead platform governance, security, compliance, automation (PowerShell/Graph), migrations, and Tier 3 support while partnering with stakeholders and ensuring regulatory alignment for financial services.