Jobs at Sallie Mae

Support loan recovery by analyzing delinquent accounts, contacting borrowers, tracking payment commitments, maintaining documentation, preparing recovery reports, monitoring repayment schedules, coordinating escalations, and recommending process improvements to minimize losses.

Supports the internal audit function by conducting audit testing, gathering evidence, analyzing data, evaluating internal controls, maintaining audit workpapers, and identifying risks or control deficiencies. The role also assists with auditee discussions, corrective action plans, recommendation tracking, process improvements, and stakeholder communication regarding audit progress and findings.

The role involves managing digital application analytics to enhance customer experiences, leading A/B testing, and collaborating across teams to optimize performance and reporting.

Owns the strategic roadmap for marketing data and audience management capabilities. Serves as business owner for marketing data supporting targeting, campaign execution, measurement, and customer engagement. Partners with Marketing, Analytics, Technology, and Compliance teams to improve data quality, governance, segmentation, consent management, operational controls, and regulatory compliance. Defines requirements, prioritizes enhancements, monitors performance indicators, and communicates risks and outcomes to senior leadership.

Design, develop, test, deploy, and support scalable full-stack applications across front-end, back-end, APIs, databases, and cloud infrastructure. Own moderately complex features and technical initiatives, troubleshoot production issues, uphold engineering quality standards, and collaborate with product and design teams. Use AI-assisted development tools and contribute to solutions involving machine learning, RAG architectures, and LLM integrations.

Develop and support web applications, APIs, databases, and cloud-based software solutions. Responsibilities include coding, testing, quality assurance, troubleshooting, documentation, reporting, code reviews, and collaboration. The role is designed for an early-career engineer who will learn modern development practices and use AI-assisted coding tools while validating results with sound engineering judgment.

Lead daily treasury operations including cash management, funds transfers, bank account administration, payment processing, reconciliations, and issue resolution. Manage and develop a team, drive process improvements and automation, support Treasury technology initiatives, ensure strong controls and compliance, and collaborate cross-functionally with Accounting, Compliance, Risk, Legal, Technology, and external banking partners.

Lead web analytics: analyze digital customer behavior, build dashboards and measurement frameworks, forecast and optimize conversion funnels, design tests, automate reporting, ensure data quality, and present insights to stakeholders to drive digital experience improvements.

Designs, delivers, and evaluates employee training programs for new hires and tenured contact-center staff. Directly manages, coaches, and develops education employees while monitoring performance, attendance, compliance, and readiness for production. Develops curricula covering banking systems, customer service, compliance, and soft skills; aligns training with contact-center KPIs; provides reinforcement and coaching; manages LMS reporting; and partners with HR, operations, quality, compliance, and customer experience teams.

Supports operating system capabilities and software engineering initiatives by assisting with solution development, implementation, testing, quality assurance, troubleshooting, documentation, and project reporting. The role collaborates with engineering teams to deliver reliable enhancements and new products while following software development best practices and project requirements.

Leads employee relations strategy, policies, investigations, conflict resolution, performance and disciplinary guidance, employment-law compliance, manager training, and collaboration with HR Business Partners and stakeholders.

Owns the vision, strategy, roadmap, backlog, and measurable outcomes for digital lending products. Leads discovery, prioritization, agile delivery, stakeholder alignment, risk management, and product performance reporting. Applies AI and analytics to develop personalized features, accelerate product workflows, inform decisions, and promote responsible AI practices. Guides cross-functional product and delivery teams from concept through launch.

Manage the annual audit plan and conduct financial, operational, and compliance audits. Evaluate internal controls, policies, procedures, and risks; document findings and recommendations; communicate results to management; and monitor remediation activities. The role also requires staying current on regulatory changes and improving audit methodologies.

Contact customers about overdue accounts, explain repayment options, encourage payments, and provide empathetic, professional service. Accurately document calls, payments, repayment plans, and account information while meeting quality, compliance, and productivity goals. The role requires strong communication, listening, negotiation, probing, influencing, basic computer skills, schedule flexibility, and willingness to work in-office initially, then in a hybrid environment.

Perform 2nd-line analytical review of credit risk across underwriting, portfolio management, and loss mitigation. Develop risk appetite, metrics, Power BI dashboards, Python/SQL analytics, monitor portfolio segments, support credit reviews and regulatory exams, and communicate findings to leadership.

Make and receive customer calls to address overdue accounts, discuss repayment options, and encourage payments. Provide exceptional service, document interactions, enroll customers in repayment plans, meet quality/compliance/productivity goals, and build relationships through negotiation and problem solving.

The Senior Director of Underwriting Strategies will lead the development and implementation of innovative underwriting strategies and risk management practices. Responsibilities include team leadership, cross-functional collaboration, and compliance oversight.

The role involves managing strategic partnerships in loan sales and financing, focusing on financial modeling, cash flow analysis, and compliance with regulations. It requires collaboration with various internal and external stakeholders to support funding activities and decision-making.