Jobs at Sallie Mae

Support day-to-day operational activities, analyze data using SQL, recommend process improvements, document SOPs, explore automation/AI, prepare reports, and coordinate cross-functional tasks to increase efficiency.

The Senior Manager, Statistical Modeling will lead the development of statistical and machine learning models to analyze data and provide insights, ensuring compliance and collaborating with cross-functional teams.

The role involves managing digital application analytics to enhance customer experiences, leading A/B testing, and collaborating across teams to optimize performance and reporting.

Lead web analytics: analyze digital customer behavior, build dashboards and measurement frameworks, forecast and optimize conversion funnels, design tests, automate reporting, ensure data quality, and present insights to stakeholders to drive digital experience improvements.

Make and receive customer calls to address overdue accounts, discuss repayment options, and encourage payments. Provide exceptional service, document interactions, enroll customers in repayment plans, meet quality/compliance/productivity goals, and build relationships through negotiation and problem solving.

24-month rotational early-career program across business controls, enterprise risk, compliance, and internal audit. Perform risk assessments, testing, root cause analysis, remediation support, reporting, and stakeholder communication while developing analytical, technical, and leadership skills.

Lead a team of data analysts to analyze complex datasets, build models and forecasts, ensure data quality, and present insights to influence business strategy and drive growth across cross-functional stakeholders.

The role involves analyzing marketing performance data, providing insights, managing forecasting, and enhancing analytic processes within the Marketing Analytics team.

Lead analytics initiatives to optimize customer acquisition and conversion funnels. Analyze data, build models and forecasts, identify friction points, present insights to senior leadership, and collaborate cross-functionally to improve customer experience and business performance.

A 24-month rotational early-career analytics program with three 8-month rotations across Business, Credit, Marketing, and Data Analytics. Use SQL, Python, SAS, and Power BI to analyze data, build dashboards, apply forecasting and statistical techniques, communicate insights to stakeholders, and support decision-making. Gain mentorship, leadership exposure, and cross-functional experience to develop into an analytics leader.

The Director of Digital Performance & SEO will lead digital growth initiatives, focusing on strategy, analytics, SEO, and team management to optimize conversions and revenue.

The Senior Director of Underwriting Strategies will lead the development and implementation of innovative underwriting strategies and risk management practices. Responsibilities include team leadership, cross-functional collaboration, and compliance oversight.

Handle inbound and outbound calls to collect on past-due student accounts, offer repayment options, enroll customers in plans, document interactions and payments, and meet quality, compliance, and productivity targets while providing empathetic, customer-focused service.

Drive technical initiatives: design, build, and maintain scalable systems; make long-term architectural decisions; own features end-to-end; lead cross-functional efforts; conduct code reviews and solve complex technical challenges alongside product and design partners.

Lead planning, implementation, and management of technology systems and infrastructure. Develop and execute technology operations strategy, manage hardware/software/networks/data centers, and oversee budgets. Design, build, test, monitor, and support Workday integrations (EIBs, Studio, Core Connectors, web services, ETL) and provide production support and regression testing during releases. Collaborate with cross-functional teams and review technical documentation to ensure operational reliability and security.

The Manager, Corporate Finance & Transactions Paralegal oversees paralegal operations, assisting attorneys with legal documentation, SEC filings, and managing projects related to finance transactions.

Lead daily treasury operations including cash management, funds transfers, bank account administration, payment processing, reconciliations, and issue resolution. Manage and develop a team, drive process improvements and automation, support Treasury technology initiatives, ensure strong controls and compliance, and collaborate cross-functionally with Accounting, Compliance, Risk, Legal, Technology, and external banking partners.

Design, build, test, and support enterprise applications and API integrations using Python and SQL. Develop MuleSoft integrations, rules/decisioning solutions (Camunda/Drools), optimize databases, implement CI/CD with Azure DevOps, leverage cloud and AI tools, participate in Agile teams, troubleshoot production issues, and ensure compliance and documentation.

Design, implement, and support enterprise Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive), Power Platform, Power BI, and Microsoft 365 Copilot. Lead platform governance, security, compliance, automation (PowerShell/Graph), migrations, and Tier 3 support while partnering with stakeholders and ensuring regulatory alignment for financial services.

Provide technical support and maintain technology systems (hardware, software, networks, telecom). Respond to incidents, assist with implementations, inventory and license management, documentation, and user training.