Jobs at Sallie Mae

Drives lifecycle marketing performance across email and SMS customer journeys. Develops testing roadmaps, analyzes funnel and conversion metrics, recommends audience and messaging optimizations, owns campaign execution and approvals, conducts QA, monitors dashboards, and reports insights. Partners with analytics, product, creative, campaign operations, and risk stakeholders to improve engagement, conversion, and business outcomes.

Manage HubSpot-based email and SMS marketing operations, including campaign setup, segmentation, HTML editing, testing, deployment, automated workflows, audience management, deliverability, reporting, and optimization. Serve as the HubSpot subject matter expert, maintain campaign processes and quality standards, analyze performance, and collaborate with marketing, creative, analytics, and data teams to improve campaign effectiveness and operational efficiency.

Develop and implement Salesforce engineering solutions for private credit operations. Build Salesforce Flows, Lightning Web Components, and Aura Components; manage integrations, data dependencies, and case workflows. Conduct testing, troubleshooting, and quality assurance while using Agile practices, Git, Azure DevOps, Salesforce CLI, and CI/CD pipelines. Collaborate with product, design, operations, and other stakeholders to deliver projects on schedule and communicate progress, risks, and technical issues.

Leads the Operations Education strategy, including employee training, continuing education, capability development, learning governance, and performance improvement. Partners with Operations, Quality, Compliance, Risk, and Customer Experience teams to identify skill gaps and translate business data into scalable learning programs. Oversees curricula, instructional approaches, evaluation, budgets, resources, change enablement, and education project portfolios while developing a high-performing education team.

Supports user acceptance testing for Salesforce Financial Services Cloud and Experience Cloud implementations. Responsibilities include developing and executing test cases, participating in test planning, tracking defects, validating functionality with business users, documenting results, and supporting issue resolution with engineering teams. The internship provides exposure to Agile development, enterprise testing, CRM workflows, data models, and cross-functional collaboration.

Supports data projects across digital marketing, products, business analytics, and student lending. Uses SQL and Python to prepare and analyze data, develop pipelines and dashboards, contribute to predictive models and AI enablement, investigate data quality, document findings, and communicate results to nontechnical stakeholders. This is a 12-week hybrid internship based in Newark, Delaware, or Arlington, Virginia.

Manages credit bureau disputes and data furnishing operations, ensuring FCRA compliance and reporting accuracy. Leads specialists, investigates disputes, oversees e-OSCAR, coordinates with legal and regulatory partners, develops system requirements, conducts audits and UAT, analyzes data using SQL or SAS, and presents performance trends to senior leadership.

Manages business controls for the Risk team by developing, testing, and monitoring internal controls; identifying deficiencies; coordinating remediation; producing reporting and metrics; administering risk systems, training, and documentation; supporting regulatory examinations; and facilitating transformation, automation, and process-improvement initiatives.

Provides administrative support to senior management, including calendar and travel coordination, records management, office and facilities oversight, policy implementation, stakeholder relationships, performance reporting, team guidance, and compliance. The role requires strong organization, communication, confidentiality, prioritization, problem-solving, and proficiency with office software. Flexible hybrid work is offered.

Support loan recovery by analyzing delinquent accounts, contacting borrowers, tracking payment commitments, maintaining documentation, preparing recovery reports, monitoring repayment schedules, coordinating escalations, and recommending process improvements to minimize losses.

Supports the internal audit function by conducting audit testing, gathering evidence, analyzing data, evaluating internal controls, maintaining audit workpapers, and identifying risks or control deficiencies. The role also assists with auditee discussions, corrective action plans, recommendation tracking, process improvements, and stakeholder communication regarding audit progress and findings.

The role involves managing digital application analytics to enhance customer experiences, leading A/B testing, and collaborating across teams to optimize performance and reporting.

Owns the strategic roadmap for marketing data and audience management capabilities. Serves as business owner for marketing data supporting targeting, campaign execution, measurement, and customer engagement. Partners with Marketing, Analytics, Technology, and Compliance teams to improve data quality, governance, segmentation, consent management, operational controls, and regulatory compliance. Defines requirements, prioritizes enhancements, monitors performance indicators, and communicates risks and outcomes to senior leadership.

Design, develop, test, deploy, and support scalable full-stack applications across front-end, back-end, APIs, databases, and cloud infrastructure. Own moderately complex features and technical initiatives, troubleshoot production issues, uphold engineering quality standards, and collaborate with product and design teams. Use AI-assisted development tools and contribute to solutions involving machine learning, RAG architectures, and LLM integrations.

Develop and support web applications, APIs, databases, and cloud-based software solutions. Responsibilities include coding, testing, quality assurance, troubleshooting, documentation, reporting, code reviews, and collaboration. The role is designed for an early-career engineer who will learn modern development practices and use AI-assisted coding tools while validating results with sound engineering judgment.

Lead daily treasury operations including cash management, funds transfers, bank account administration, payment processing, reconciliations, and issue resolution. Manage and develop a team, drive process improvements and automation, support Treasury technology initiatives, ensure strong controls and compliance, and collaborate cross-functionally with Accounting, Compliance, Risk, Legal, Technology, and external banking partners.

Lead web analytics: analyze digital customer behavior, build dashboards and measurement frameworks, forecast and optimize conversion funnels, design tests, automate reporting, ensure data quality, and present insights to stakeholders to drive digital experience improvements.

Designs, delivers, and evaluates employee training programs for new hires and tenured contact-center staff. Directly manages, coaches, and develops education employees while monitoring performance, attendance, compliance, and readiness for production. Develops curricula covering banking systems, customer service, compliance, and soft skills; aligns training with contact-center KPIs; provides reinforcement and coaching; manages LMS reporting; and partners with HR, operations, quality, compliance, and customer experience teams.

Supports operating system capabilities and software engineering initiatives by assisting with solution development, implementation, testing, quality assurance, troubleshooting, documentation, and project reporting. The role collaborates with engineering teams to deliver reliable enhancements and new products while following software development best practices and project requirements.

Leads employee relations strategy, policies, investigations, conflict resolution, performance and disciplinary guidance, employment-law compliance, manager training, and collaboration with HR Business Partners and stakeholders.