Jobs at Sallie Mae

Support product development lifecycle for Customer Communications from concept to launch. Coordinate requirements gathering, translate requirements to project plans, track schedules and milestones, facilitate testing and feedback, maintain documentation, and escalate risks to ensure timely, high-quality product deliveries.

Support loan recovery by analyzing delinquent accounts, contacting borrowers, tracking payment commitments, maintaining documentation, preparing recovery reports, monitoring repayment schedules, coordinating escalations, and recommending process improvements to minimize losses.

The Senior Solution Architect II will lead architecture initiatives, ensuring alignment with business strategies, develop architecture standards, and support project teams throughout the development lifecycle.

The role involves managing strategic partnerships in loan sales and financing, focusing on financial modeling, cash flow analysis, and compliance with regulations. It requires collaboration with various internal and external stakeholders to support funding activities and decision-making.

Ensure accurate, compliant processing of banking transactions: perform quality checks, resolve discrepancies, maintain financial records, use banking systems and Excel, and provide exceptional customer service.

The Senior Manager for Ad Sales will drive revenue through agency and brand partnerships, deepen relationships, and articulate the value of Backpack Media's advertising solutions.

The Senior Associate provides administrative and project support to the Legal, Government Affairs, and Communications team, managing tasks like scheduling, record maintenance, and workflow improvements while ensuring compliance and confidentiality.

The Senior Manager will oversee credit assessment, underwriting, and risk management for for-profit school partners, ensuring adherence to risk appetite and institutional stability, while fostering cross-team relationships and governance controls.

The Senior Associate, Business Controls is responsible for governance, risk, and compliance activities, liaising with audit teams, monitoring issues, and preparing reports and documentation for IT audits and regulatory examinations.

The Paid Search Manager strategizes and oversees paid search campaigns across Google and Microsoft Ads, focusing on user acquisition and engagement. Responsibilities include budget management, performance optimization, audience expansion, and data analysis to ensure profitable growth across various products.

The Business Integration Manager drives operational improvements in collections by aligning processes, tools, and workflows to enhance productivity and performance across teams.

Support Business Integration Managers across Collections and Risk by leading smaller initiatives and workstreams, creating project plans, tracking timelines and risks, coordinating cross-functional partners, preparing leadership materials, supporting risk/compliance tracking, and producing analytics and recurring/ad hoc reports to ensure timely delivery.

Lead development and execution of a comprehensive internal controls program, manage a controls team, remediate control deficiencies, coordinate external audits, update policies, and drive process improvements across the organization.

Lead vendor quality assurance and third-party risk governance for collections and recovery vendors. Develop QA strategy, standards, monitoring, audits, metrics, and executive reporting. Build and manage a QA team, drive remediation, partner with VMO, Legal, and Compliance, and oversee vendor lifecycle from due diligence through termination to ensure regulatory and policy adherence.

Lead development and oversight of credit risk frameworks, assess and monitor credit exposures across products, advise senior management and board, implement monitoring tools, collaborate with business partners, and manage a team to mitigate credit risk and ensure regulatory compliance.

Monitor and analyze transactions and account activity to identify potential fraud. Use fraud detection tools and data analysis (Excel) to investigate anomalies, build case files, assist customers during identity theft, and support fraud prevention policies, procedures, and employee training.

The Senior Director of Underwriting Strategies will lead the development and implementation of innovative underwriting strategies and risk management practices. Responsibilities include team leadership, cross-functional collaboration, and compliance oversight.

The role involves managing digital application analytics to enhance customer experiences, leading A/B testing, and collaborating across teams to optimize performance and reporting.

The Senior Associate, Internal Audit will conduct audit procedures, assess risks, assist in developing internal controls, and monitor audit recommendations implementation.

Maintain and support technology infrastructure (hardware, software, networks, telecom). Monitor system performance, troubleshoot incidents, participate in projects, enforce operations policies, assist disaster recovery and business continuity, and provide end-user technical support and escalation.