The Role
Deliver clinical education and product support to orthodontists, dentists, DSOs, universities, and internal teams. Provide unbiased medical information, train commercial and marketing colleagues, support customer onboarding, host clinical events, build key opinion leader relationships, and promote adoption of Align’s clinical protocols, iTero platform, and ClinCheck software. The role is office-based in Birmingham with customer field visits and up to 40% travel outside the local area.
Summary Generated by Built In
At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.
Your mission is to deliver high quality relevant clinical education and support, to drive clinical confidence within our GP and Orthodontic channels
As an Associate Clinical Liaison, you are responsible for delivering clinical education and support to both external and internal customers. Supporting practicing orthodontists and general dentists.
You will provide unbiased medical information about the company’s products to increase brand awareness and support safe product use among the medical community and customers.
You will provide medical expertise, training and guidance to marketing and commercial teams and ensure they have sufficient clinical knowledge and information regarding the company's products.
You will drive adoption and growth, build clinical confidence of customers through education on Align’s Clinical Protocols, Digital Innovations across the iTero Platform and the ClinCheck® Software Program. You will remain up to date with scientific trends and knowledge. Support University programs and build relationships with target key opinion leaders.
You will be office based in Birmingham, working in your assigned area.
Role expectations
- Provide clinical support & education to orthodontists, dentists as well as within DSO organizations and Universities
- Host & execute speaker & clinical-led events
- Build knowledge of business, products/services, the market, clinical based on individual account needs
- Work cross-functionally to execute & coordinate clinical educational programs which supports the achievement of predefined business goals
- Work cross-functionally to execute and coordinate on activation/onboarding of new customers
- Conduct field visits with customers and co-travels with commercial team to achieve business objectives for assigned accounts
- Plan one to one & group sessions independently and timely based on business reviews with general supervision and alignment with the sales team.
- Handle clinical support & education activities with supervision.
What we're looking for
- Bachelor’s degree in dentistry (DDS, DMD or equivalent), dentist or master’s degree related to Orthodontics (preferred)
- Minimum of 2 years’ experience in customer relations in medical / dental related areas
- Strong interpersonal, listening and persuasive communication skills
- Strong presentation skills, ability to influence through public speaking.
- Excellent written and verbal communication skills in English
- Good knowledge of basic computer operations and Microsoft Office tools
- Skill in establishing priorities and handling multiple projects simultaneously.
- The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity)
- Willing to travel up to 40% of the time outside of local geography
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Bachelor’s degree in dentistry, such as DDS, DMD, or equivalent
- At least 2 years of customer relations experience in medical or dental-related areas
- Strong interpersonal, listening, and persuasive communication skills
- Strong presentation skills and ability to influence through public speaking
- Excellent written and verbal communication skills in English
- Basic computer operations and Microsoft Office proficiency
- Ability to establish priorities and handle multiple projects simultaneously
- Ability to work effectively in a growing international company and handle ambiguity
- Willingness to travel up to 40% outside the local geography
- Master’s degree related to Orthodontics
- Dentist qualification
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
