The Role
Supports dental treatment planning operations by resolving complex clinical inquiries, ensuring treatment quality, collaborating with Quality, Engineering, Product, and Commercial teams, and identifying process improvements. The role monitors clinical quality, contributes treatment-planning software and product enhancements, documents cases, mentors junior clinical staff, and participates in training and customer-facing events.
Summary Generated by Built In
Role summary
The Associate Clinical Liaison Manager is responsible for supporting treatment planning operations within Align’s India delivery hub in Hyderabad. This role provides clinical expertise to ensure high-quality treatment outcomes, while managing complex inquiries and supporting customer and business needs.
The Associate Clinical Liaison Manager collaborates with cross-functional teams—including Quality, Engineering, and Commercial—to address clinical challenges, improve processes, and enhance the customer experience. This role plays a key part in driving clinical excellence, supporting operational scalability, and contributing to continuous improvement initiatives across global operations.
Additionally, this role supports knowledge development across the organization, mentoring junior clinical staff and contributing to innovation through insights, feedback, and participation in clinical and product development initiatives.
The Associate Clinical Liaison Manager is responsible for supporting treatment planning operations within Align’s India delivery hub in Hyderabad. This role provides clinical expertise to ensure high-quality treatment outcomes, while managing complex inquiries and supporting customer and business needs.
The Associate Clinical Liaison Manager collaborates with cross-functional teams—including Quality, Engineering, and Commercial—to address clinical challenges, improve processes, and enhance the customer experience. This role plays a key part in driving clinical excellence, supporting operational scalability, and contributing to continuous improvement initiatives across global operations.
Additionally, this role supports knowledge development across the organization, mentoring junior clinical staff and contributing to innovation through insights, feedback, and participation in clinical and product development initiatives.
Role expectations
Role expectations
- Provide clinical support for treatment planning operations, ensuring quality, accuracy, and consistency in treatment outcomes.
- Manage and resolve complex clinical inquiries, customer concerns, and treatment-related issues to completion.
- Collaborate with cross-functional teams (Quality, Engineering, Product, Commercial) to resolve issues and improve processes.
- Identify opportunities for process improvement and propose data-driven solutions to enhance service delivery and customer satisfaction.
- Contribute to software and product enhancement initiatives by providing clinical insights and feedback.
- Support clinical quality monitoring activities, including profiling and performance analysis.
- Mentor and guide junior clinical staff (Levels 4–6), supporting development and capability building.
- Participate in study groups, training sessions, and customer-facing events as presenter or facilitator when applicable.
- Ensure accurate documentation of all customer interactions and clinical cases in relevant systems.
- Maintain proficiency in Align proprietary treatment planning software and tools.
- Complete required training and continuously develop clinical and technical expertise.
What we're looking for
What we're looking for
- Bachelor’s degree required; Master’s or equivalent preferred in a relevant clinical or dental field.
- 6–10 years of relevant clinical or treatment planning experience.
- Strong clinical judgment and problem-solving skills.
- Experience working in a fast-paced, high-volume operational environment is preferred.
- Ability to collaborate effectively across global and cross-functional teams.
- Strong communication skills, including the ability to clearly articulate clinical topics.
- Proficiency in English (written and verbal).
- Proficiency with standard computer tools (Excel, PowerPoint, Word, etc.).
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Bachelor's degree in a relevant clinical or dental field
- Master's degree or equivalent in a relevant clinical or dental field
- 6-10 years of relevant clinical or treatment planning experience
- Strong clinical judgment and problem-solving skills
- Ability to collaborate effectively across global and cross-functional teams
- Strong written and verbal communication skills, including clearly articulating clinical topics
- Proficiency in English, written and verbal
- Proficiency with standard computer tools including Excel, PowerPoint, and Word
- Experience working in a fast-paced, high-volume operational environment
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
