Associate Client Engineer

Primary Purpose of Role:  

Provide hands-on client platform services and day-to-day operation of enterprise client platform services in a Microsoft-based environment, including endpoint configuration, software deployment, patching, device standards, and operational support. 

Key Responsibilities: 

Perform client platform troubleshooing and services, including imaging, software deployment, patching, and configuration activities. 

Maintain Intune, Group Policy, and Microsoft endpoint policies. 

Perform Level 4 support tasks for assigned endpoint, deployment, and device management incidents. 

Help maintain software and hardware standards for laptops, desktops, tablets, peripherals, and print services. 

Support packaging, testing, and deployment of approved software updates and standard applications. 

Assist with device enrollment and provisioning processes, including Autopilot and MDM-related tasks. 

Participate in endpoint compliance monitoring, remediation activities, and documentation updates. 

Contribute to operational process documentation, knowledge articles, and standard work instructions. 

Key Performance Measures: 

Timely completion of assigned endpoint engineering tasks and support tickets. 

Success rate of software packages, deployments, and standard image activities. 

Patch compliance for assigned device groups or support areas. 

Accuracy and completeness of technical documentation and knowledge articles. 

Adherence to change, security, and operational procedures. 

Competencies and Behaviors: 

Tech Savvy – Working: Builds foundational knowledge of Microsoft endpoint management technologies and applies guidance effectively. 

Ensures Accountability – Working: Delivers assigned tasks accurately and on time. 

Collaborates – Working: Works effectively with peers, service desk, security, and infrastructure teams. 

Communicates Effectively – Working: Shares technical information clearly with teammates and end users. 

Plans and Aligns – Basic: Organizes work and follows established priorities. 

Customer Focus – Working: Responds to support needs with professionalism and urgency. 

Qualifications: 

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 

Microsoft certification such as MD-102, MS-900, or equivalent preferred. 

Foundational knowledge of Windows endpoint administration and Microsoft 365 services. 

Basic PowerShell knowledge preferred. 

Experience:  

1–3 years of experience supporting enterprise endpoints or IT infrastructure. 

Basic knowledge of Windows OS, endpoint imaging, software deployment, and patching. 

Exposure to Microsoft Intune, Autopilot, Group Policy, or MECM/SCCM preferred. 

Familiarity with troubleshooting endpoint hardware, software, and peripheral issues. 

Basic understanding of security and compliance requirements for managed devices. 

Experience documenting technical procedures or knowledge articles preferred. 

Scope Factors: 

Works under defined direction and supports established client platform services. No direct people leadership or budget accountability. Scope is primarily task-based and operational, with support across regional or global device populations as assigned. Limited matrix responsibility; contributes to team deliverables through execution of defined work.