Associate Claims Operations

Primary DetailsTime Type: Full time

Worker Type: Employee

This role is responsible for end to end claims management of claims. Day to day work includes lodgement of new claims, triaging of inbound documents, raising payments to injured workers and/or suppliers, and claim finalization. This role is also responsible for keeping portfolios compliant to SLA measurements.

Primary Responsibilities 

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations 
• Ensure compliance within delegated authority limits
• Maintain effective communication with stakeholders
• Raise payments for valid invoices and within authority limits 
• Triage emails to correct claims handlers 
• Action claims activities within predefined timeframes
• Make contact with another party to clarify contents of an invoice/ document 
• Ensure all required documents are complete before a hand-off to the next team

QBE Cultural DNA 

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a team

All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
 

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.