Wells Fargo is seeking a Senior Loan Documentation Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
- Provide support in performing loan documentation duties on the most complex loan packages to ensure compliance with company's policies and government regulations
- Process or close loans and act as a main point of contact for internal or external customers during the loan process
- Perform administrative, operational, or customer support tasks related to complex loan packages
- Manage an assigned pipeline of all loan types relative to business line
- Provide subject matter expertise and interpretation of procedures to the team of Loan Documentation specialists to ensure timely completion of work
- Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
Required Qualifications:
- 4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Preferred US Mortgage overall experience of 2+ years
- Understanding of US Mortgage process & related TRID regulations
- Experience in managing US mortgage Closing or Funding process is prefered
- MS Office Proficient & Data Analysis
- Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Closing Underwriting, and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education
- Strong Pipeline Management Oversight and Routines.
Job Expectations:
- Excellent Spoken and written communication skills
- Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
- Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
- Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
- Demonstrate active listening skills to accurately capture information and address concerns.
- Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
- Collaborate cross functionally with Processing, & Sales teams for seamless communication and customer satisfaction
- The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
