What You’ll Do
- Process assigned claims from filing to resolution efficiently, accurately, and within time standards. Review claim documents for accuracy. Research and work with Claims Lead to evaluate evidence to make informed decisions and respond accordingly. Process appeals, declinations and payment requests. Issue payments to customers and process deductions for carriers.
- Build a strong understanding of industry regulations and Arrive's and carriers’ insurance policies and their impact on filed claims.
- Communicate and build strong relationships with carriers, insurance companies and customers. Provide status updates, request additional information and resolve concerns.
- Establish effective and cooperative working relationships with internal sales and sales management. Work closely with customer reps, carrier reps and accounting as needed to process claims. Maintain ownership of the claims tasks and meet time standards for aging claims.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
- Exceptional organization skills and high attention to detail.
- Proficient in Google Suite; conduct basic risk analysis and general data reporting
- Superior written and verbal communication skills. You understand that proactive communication is key.
- Ability to work both independently and collaboratively.
- Strong critical thinking, judgment, and decision-making skills.
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
Top Skills
What the Team is Saying
What We Do
At Arrive Logistics, our relentless pursuit of perfection fuels our ability to optimize operations, identify efficiencies, build technology, and deliver innovation that pushes businesses like yours forward. But it’s not just what we do that sets us apart from everyone else — it’s what we’re made of grit, determination, and a 24/7 commitment to our partners.
The details matter. We don’t just connect freight and carriers; we think critically about every element of the process, working with precision to anticipate your needs. That means more capacity, a consistent freight experience — no surprises.
Our Work Matters: Shippers, carriers, and brokerages are the primary players in the logistics industry, which powers the U.S. economy and makes everyday life possible. If you have ever bought it or used it … it has been on a truck!
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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Arrive Logistics Teams
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