Associate - Change Management

ROLE DESCRIPTION

• A change management consultant will play a key role in ensuring projects or change initiatives meet objectives on time and on budget by increasing employee adoption and usage 
• Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures 
• The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance 
• The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees 
• These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes
• While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed 
• CM Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor 
• CM Consultant may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions
• Support project teams in integrating change management activities into their project plans

• Apply a structured methodology and lead change management activities
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Support communication efforts
• Support the design, development, delivery, and management of communications
• Assess the change impact
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training programs

RESPONSIBILITIES INCLUDE

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers like communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

QUALIFICATIONS/EXPERIENCE

• 5 plus years of experience, at least 3 years in ERP 
• Minimum of bachelors degree Business, Engineering or Computer Science, HR
• Techno Commercial knowledge 
• Change Management certification Prosci is a must

TECHNICAL EXPERTISE

• In depth understanding of SDLC project like SAP or Oracle Project
• Understanding of relevant business processes in Procurement, Supply Chain, Analytics or Logistics
• Knowledge of current technology  
• Having experience in Auto, Engineering, Discrete, Pharma, CPG, Retail, Oil and Gas, Hitech, Semiconductor
• Experience in Supply Chain, logistics, Manufacturing, Procurement, Planning and Distribution
• Emerging domain knowledge competencies
• Advanced degree preferred
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large scale organizational change efforts
• Change management certification or designation desired

SOFT SKILLS

• Excellent communication skills, verbal as well as written
• Positive attitude with flexibility and maturity to work in a challenging client environment
• Ability to drive project responsibilities in a dynamic and proactive manner
• Ability to showcase three Mahindra RISE Pillars eg Accepting No Limits, Driving Positive Change and Alternative Thinking

ABOUT US:

Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain. We empower our customers with speed, visibility, automation, and resiliency – to thrive on change.

Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms.

Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group.

EQUAL OPPORTUNITY EMPLOYER:

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

INFORMATION SECURITY RESPONSIBILITIES:

• Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
• Take part in information security training and act while handling information.
• Report all suspected security and policy breach to InfoSec team or appropriate authority (CISO).
• Understand and adhere to the additional information security responsibilities as part of the assigned job role.