About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk Solutions at the link below, risk.lexisnexis.com
About our Team:
The Customer Communications Center of Excellence drives internal and external customer communications and engagement for customer-impacting initiatives related to product enhancements, security, network, data, and regulatory change events. The team serves as project managers, consultative partners, thought leaders and strategists for operational (non-Marketing) communications and outreach. The team supports customer engagement and communication as a shared service within the larger organization.
About the Role
This role is responsible for leading complex communication and change initiatives while managing multiple projects and stakeholder groups across a matrixed organization. You will develop and deliver strategic, AI-enabled communication programs, ensuring messaging is effective, compliant, customer-focused, and aligned with organizational objectives. The position combines project management, communications expertise, governance, and stakeholder influence to drive successful adoption of change initiatives.
Responsibilities
- Manage multiple concurrent communication projects as standalone initiatives or workstreams within larger programs, ensuring project deliverables and assets are completed using project management best practices.
- Coordinate and facilitate project meetings and negotiate resource needs with staffing managers while tracking project effort through project management tools.
- Plan and deliver multifaceted communications for change events, tailoring strategies to different stakeholder audiences and optimizing channels and timing.
- Orchestrate AI-enabled, multi-channel customer communications by designing and overseeing customer journeys across multiple touchpoints.
- Collaborate with cross-functional teams to ensure communication consistency and represent the Communications Center of Excellence perspective on project teams.
- Develop communication assets for a range of audiences and channels while ensuring appropriate stakeholder review and refinement of messaging.
- Enforce communication governance standards and ensure content complies with quality, compliance, and data privacy requirements.
- Leverage data, sentiment scoring, readiness indicators, and AI governance frameworks to improve communication effectiveness, stakeholder adoption, and decision-making.
Requirements
- Equivalent professional experience or relevant education and experience.
- Experience in project or program management, including execution of complex initiatives.
- Strong project and portfolio management capabilities, including scheduling, risk management, dependency management, scenario planning, and use of AI-generated insights.
- Proficiency with project management tools and Microsoft Office applications; AdaptiveWork experience preferred.
- Lean Six Sigma (Green or Black Belt) and/or PMI certification preferred.
- Experience presenting to executive audiences and influencing stakeholders across a highly matrixed organization.
- Exceptional communication, stakeholder management, negotiation, and interpersonal skills.
- Experience applying AI and automation tools to communications, content, or project management workflows, including prompt development and quality review of AI outputs.
Learn more about the LexisNexis Risk team and how we work here
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Equivalent professional experience or relevant education and experience
- Experience in project or program management, including execution of complex initiatives
- Project and portfolio management capabilities, including scheduling, risk management, dependency management, scenario planning, and AI-generated insights
- Proficiency with project management tools and Microsoft Office applications
- Experience presenting to executive audiences and influencing stakeholders across a highly matrixed organization
- Exceptional communication, stakeholder management, negotiation, and interpersonal skills
- Experience applying AI and automation tools to communications, content, or project management workflows, including prompt development and quality review of AI outputs
- AdaptiveWork experience
- Lean Six Sigma Green or Black Belt certification
- PMI certification
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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